Assistant Spa & Boutique Manager, LA

Location
West Hollywood, California
Salary
Competitive Salary
Posted
17 Nov 2022
Closes
17 Dec 2022
Function
Retail
Level
Manager
Contract Type
Permanent
Hours
Full Time

We are looking for an experienced retail assistant manager /store manager / spa manager with a demonstrated track record in developing their business and people, building clientelle and achieving targets.  Working at our LA boutique, you will possess an entrepreneurial spirit, be self-motivated, with proven operational skills, people management qualities and professionalism.

Within this role you will assist the Spa & Boutique manager to maximize results and achieve KPI’s, delivering the highest level of service to clients and ensuring overall success of the business.  If you have a genuine love for luxury skincare and are interested in an exciting and challenging position with a fast -growing luxury skincare company, this job is perfect for you! 

 

ROLE & RESPONSIBILITIES

  • Assist the Spa & Boutique Manager with all aspects of business operations including for example sales, service, and team management.
  • Achieve sales goals and KPI’s; and seek out opportunities to achieve targets
  • Make a positive personal contribution to the sales targets of the store and promote and support all selling activities.
  • Assist with managing resources and prioritise responsibilities to ensure that customer service takes priority at all times.
  • Exemplify excellency and provide a high standard in customer service.
  • Use “clientelling” to build credible and authentic relationships with clients to drive repeat business. Establish and maintain strong relationships, internally and externally.
  • Conduct consultations for walk-in Dr. Barbara Sturm customers (including high profile customers). Support special (in-store) events that align with Dr Barbara Sturm brand and maximize brand awareness.
  • Train and motivate the team, and provide regular feedback.
  • Assist with open/close operations, housekeeping and maintenance.
  • Maintain consistent visual merchandising, reflecting visual guidelines and priorities; and uphold excellent housekeeping standards.
  • Inventory - assist with the management of stock/inventory controls, delivery, replenishments, and shrinkage level below target. Act as a brand ambassador and demonstrate brand values.

 

PERSONAL PROFILE

  • Experienced retail Assistant Manager/Store Manager/Spa Manager, preferably within the beauty space Solid operational skills with commercial acumen
  • Knowledge of beauty products and/or cross-selling and sales expertise
  • Outstanding customer service skills
  • Excellent people skills Hands on approach
  • Excellent communication, organisation, decision making and time management skills
  • Multi-tasker and ability to balance priorities and maintain focus on achieving goals
  • Ability to analyse evaluate and problem solve
  • Attention to detail
  • Work well with within a team
  • Ability to work flexible hours including early and late shifts, weekends & holidays
  • Enjoy working in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability

Pay Range: $65,000-$75,000