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Weekend Shift Trainer

Neiman Marcus
Pittston, Pennsylvania, United States
Closing date
28 Feb 2023

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Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Job Summary

In today's changing social climate, many people are breaking away from their conventional routine to explore new avenues of life, and Neiman Marcus is embracing these developments. Ambitious growth is happening here in northeast Pennsylvania, and we want you to be a part of it as a full-time Warehouse Trainer. In this position, you will actively guide the growth of individual Warehouse Associates by following hands-on training protocols in order to create an efficient and safe warehouse team. Your main goal will be to train new hires in all departments, requiring a thorough understanding of all warehouse operations. To ensure this goal is met, you will actively cross-train on the entire warehouse floor.

Your competence in critical thinking, problem solving, communication, and leadership will be fully utilized as you assist in the education and cultivation of valuable members of an important supply chain. If you're excited to embrace a new environment, expand your skills and experiences, and watch others grow under your direction all while playing an integral role in the world of luxury retail, then you are encouraged to apply!

Essential Duties and Responsibilities
  • Trainers will provide the following support for new hires within the facility:
  • Trainers will spend one week with each new hire conducting on-the-job training
  • Trainers will take all new hires on a tour of the facility highlight department specific work areas as well as any other key locations (designated walkways, fire exits, etc.)
  • Trainers will cover any department specific safety policies and procedures
  • Trainers will provide all associates with updates on policies and procedures
  • Trainers will provide their Training Supervisor with feedback to ensure continual improvement in efficiency of new hire training classes
  • Trainers will submit weekly observations and other training documentation to the Supervisor to verify completion status of trainees
  • Trainers will complete formal observations of associates upon request and report findings to area management
  • Trainers will conduct and record random knowledge checks in each department
  • Trainers must communicate with business units to create awareness of training opportunities
  • Trainers must support Supervisor, Manager, and/or Director on special projects or reports as needed
  • Trainers must be able to adjust schedule as needed to support training needs
  • Trainers must be able to cross train in all operations departments

Key Performance Elements

The Trainer must demonstrate the willingness and ability to:
  • Provide training and constructive feedback effectively and professionally
  • Occasionally present in front of small groups
  • Accurately provide and follow directions, both written and verbal
  • Remain professional, fair, and consistent in interacting with the NM team
  • Actively support team concepts and effectively communicate with team members at all levels
  • Maintain a high level of safety awareness and provide safety feedback
  • Remain flexible to work overtime, as scheduled
  • Meet company's physical requirements of standing, bending, lifting, etc.
  • Focus and remain on task in a fast-paced environment; multitask with ease
  • Give attention to detail
  • Adhere to NM Safety standards


  • Intermediate knowledge of Warehouse Management System and MS Office (or willingness to learn) preferred
  • Previous training or mentoring experience is a plus
  • Ability to analyze data for trends and make recommendations for improvement
  • Excellent, timely, and professional interpersonal communication skills
  • Ability to communicate clearly both written and verbal

Essential Physical Requirements
  • Continuous/frequent walking or standing for long periods of time
  • Continuous/frequent pushing or pulling heavy carts - up to 50lbs
  • Lifting objects weighing up to 25lbs from the floor to over-head level
  • Lifting objects weighing up to 45lbs from the floor to waist level

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