E-Commerce Customer Service Executive

This is a very dynamic role for a candidate with excellent organisation and communication skills, who is passionate about delivering great customer service and growing the brand’s e-commerce.

A successful candidate will be joining a fast growing and international brand based in London.
 

Responsibilities:

• Act as Team Leader to manage 2 members of Customer Services Team to ensure company guidelines are followed and the team function effectively
• Lead by example in providing outstanding assistance to customer enquiries to sisterjane.com and ghospell.com such as:
  • Advising customers on products and fit questions
  • General ordering and product enquiries
  • Delivery queries
  • Issue resolution
• Communicate effectively and efficiently with couriers to resolve any issues
• Offer general support to the E-commerce Team and the operations activities in London:
• Provide assistance on online product merchandising
• Provide support to other stock related administrative duties
• Provide help to E-commerce fulfilment team at peak times and when required

The ideal candidate has:

• Experience delivering first-class customer service in a retail environment
• Excellent communication skills
• Commercial mindset to evaluate situations and come up with ideas for solving issues in line with the company guidelines and legal requirements
• Outstanding command of the English language, spoken and written
• Very good organisation skills, is accurate in their work and pays attention to detail
• Passion and determination to deliver outstanding results Interest in e-commerce, wholesale and operations
• Experience in e-commerce customer service and stock management an advantage
• Self- starter mindset and is capable of working independently
• A positive can-do attitude, is flexible and keen to work with a dynamic team where support is required
• Excellent literacy of Microsoft Office Package