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E-Commerce Customer Service Executive

Employer
Sister Jane
Location
London (Central), London (Greater) (GB)
Closing date
15 Dec 2022

View more

Function
Ecommerce
Level
Coordinator / Executive
Contract Type
Permanent
Hours
Full Time
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Job Details

This is a very dynamic role for a candidate with excellent organisation and communication skills, who is passionate about delivering great customer service and growing the brand’s e-commerce.

A successful candidate will be joining a fast growing and international brand based in London.
 

Responsibilities:

  • Act as Team Leader to manage 2 members of Customer Services Team to ensure company guidelines are followed and the team function effectively
  • Lead by example in providing outstanding assistance to customer enquiries to sisterjane.com and ghospell.com such as:
    • Advising customers on products and fit questions
    • General ordering and product enquiries
    • Delivery queries
    • Issue resolution
  • Communicate effectively and efficiently with couriers to resolve any issues
  • Offer general support to the E-commerce Team and the operations activities in London:
  • Provide assistance on online product merchandising
  • Provide support to other stock related administrative duties
  • Provide help to E-commerce fulfilment team at peak times and when required

The ideal candidate has:

  • Experience delivering first-class customer service in a retail environment
  • Excellent communication skills
  • Commercial mindset to evaluate situations and come up with ideas for solving issues in line with the company guidelines and legal requirements
  • Outstanding command of the English language, spoken and written
  • Very good organisation skills, is accurate in their work and pays attention to detail
  • Passion and determination to deliver outstanding results Interest in e-commerce, wholesale and operations
  • Experience in e-commerce customer service and stock management an advantage
  • Self- starter mindset and is capable of working independently
  • A positive can-do attitude, is flexible and keen to work with a dynamic team where support is required
  • Excellent literacy of Microsoft Office Package

Company

Sister Jane is a London-based fashion brand, creating unique, vintage-inspired designs.

Never the quiet one, we combine whimsical eccentricity with a distinctive style signature. Pieces emphasise unique, unexpected details that are colourful, fresh, and trend-led, while carrying a retro nod. Instead of following the traditional fashion calendar, Sister Jane launches new capsule collections every 6 weeks, on a rolling basis, allowing the brand to offer a continuously refreshed range of new, up-to-date styles in stores. Sister Jane is available at over 200 retailers worldwide. Our Notting Hill studio is the creative hub where everything begins.

Discover more at sisterjane.com

Find Us
Telephone
02071480791
Location
36 Golborne Road
London
London
W10 5PR
United Kingdom
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