Retail & E-Commerce Assistant

Retail & E-Commerce Assistant

 As a member of the Retail & E-Commerce teams, you will ensure that we optimise the shopping experience for our customers both at our Flagship store in Mayfair as well as our E-Commerce site.

E-Commerce Operations:

• Work with the E-Commerce Manager to trade all sites, EU, US and GBP
• Assist with managing the product cycle calendar, planning for new deliveries, preparing for seasonal launches, promotions, and markdowns
• Prepare Weekly/Monthly trading reports
• Assist with e-commerce shoot operations including scheduling, bookings, model castings and  styling on set
• Prepare styling guides for e-commerce photoshoots
• Download and check all imagery and video post product photoshoot, liaising with freelance photographer and retoucher for any amends/edits
• Create seasonal product presentations including ready to ship and retail buy visual
• Support with retail buy preparations

Retail Operations

• Assist in picking stock and packaging from the warehouse and coordinate delivery to the store
• Support any operational needs from the store (Facilities, ordering) to ensure the smooth running of retail
• Assist with Sample Sale Operations
• Support with Customer Service where needed

Who you are:

• You are curious, meticulous, and creative with the ability to identify real obstacles and viable solutions
•  Live in the future. Focus on long-term planning and projects to ensure the growth of the organization
• An entrepreneurial self-starter with a go-getter attitude and a positive and upbeat nature capable of effectively managing multiple projects in parallel and overcoming challenges

Requirements:

• Ability to learn new systems quickly – Zedonk, Shopify
• Ability to operate with sense of urgency and efficiency
• Strong attention to detail and organisational skills
• Proficient in Microsoft Excel and Powerpoint
• Experience working in a luxury environment would be a plus