Senior Manager Global Retail Customer Experience (m/w/d)

Hugo Boss
Stuttgart, Delaware, Germany
23 Nov 2022
07 Jan 2023
Customer Service
Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity - because only when we break new ground together can we create something unique. Become part of our team of more than 14.000 employees worldwide and shape your future/drive your future/drive your growth, at HUGO BOSS!

In Global Retail Services, the Customer Experience team is responsible for developing strategies, concepts and tools that enable our offline and online sales channels along the customer journey to deliver a world-class customer experience always with a "Consumer First" mind-set and in guidance of the "Claim Five" strategy. We are looking for a motivated Senior Manager (m/f/d) for the Global Customer Experience Team with start as soon as possible.

What you can expect:

  • As a customer experience expert, you will initiate, further develop, and manage projects and concepts with a strong focus on the customer in-store experience
  • You will take on the lead and be the expert in implementing innovative in-store services such as Repair & Rewear and personalization that enhances and brings Customer Experience to life in all stores and across all store categories
  • Developing the best operative circumstance for the stores by developing guidelines and clear instruction for in-store implementation
  • You will lead and further develop a re-occurring virtual event (HUGO Virtual Update). This means defining theme to focus on and delegating topics to other departments as well as participating markets.
  • Other responsibilities include planning and execution of cross-functional workshops and exchange meetings and calls ensuring engagement of the participants and outcomes for improvement
  • Contribute to the further development of the Customer Experience Strategy at HUGO BOSS together with the team and leaders
  • Active pull and push transfer of Project Management, Functional Enhancements and Operational knowledge and competencies within the team

Your profile:

  • Study of (international) business administration or economics, business administration/management, textile/trade management or comparable
  • Experience working in managing projects which include integrated working with other departments and external contacts with Retail and / or Omnichannel topics
  • A rounded knowledge of fashion Retail and existing Omnichannel Services
  • Fluency in English (spoken and written) any other language a plus
  • A passion for fashion and lifestyle and strong interest in investigating more on the topic on Customer Experience
  • Out-of the box thinking and strong people and intercultural skills and the ability to connect
  • Ability to work independently and organized and desire to bring in own creative ideas that will benefit customer experience
  • Strong MS Office skills (Power Point, Outlook, Word, Excel)

Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

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