The Client Relations Manager holds the critical position of embodying the Tiffany brand in every client interaction. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent. The love of building their own business by nurturing client relationships and developing new client relationships.
They act as a technical subject matter expert of our gemstones and jewelry designs to navigate through the successful close of consultative and often complex transactions. Partner with internal and external sources (Client Relations, store leadership, partners, new and existing clients) and provide expertise to support the development of the High End and High Jewelry business in the market with exceptional focus on growing the over $75K VIC clients. Through a strong partnership with Market Leadership and Client Relations the role will focus on high end business, client retention and development strategies while identifying and recruiting new high potential prospects.
They will attend internal and external local and regional events, network to meeting new high potential clients that will lead to facilitating tailored presentations and client consultations. They will proactively develop strategies to build sales through outreach to existing and high potential new clients, capture client data for the purpose of curating client experiences, building relationships, and personalizing future client development opportunities, while also representing the brand at the highest level.
They will be responsible for managing the High End and High Jewellery business by keeping track of sales, deposits and commitments across the market.