Helpdesk Associate, Operations

Vestiaire Collective is the leading global platform for desirable pre- loved fashion. We transform the fashion industry for a more sustainable future, by empowering a community to drive change. Curated by its trusted community of fashion lovers, members inspire one another whilst selling and buying unique pieces from each others' wardrobes.

Encouraging consumers to join the circular economy as the sustainable alternative to throw-away fashion, the platform is unique due to its highly engaged community, its rare desirable inventory and its authenticity and quality control process. Launched in Paris in October 2009, Vestiairecollective.com has close to 15 million members across 80 countries worldwide with offices in cities Paris, New York, Berlin, Hong Kong, Seoul, Singapore, Shanghai, Ho Chi Minh City and Tokyo.

Our values have built our success and made us who we are as a fast-growing company because we think collective: we work with style, with entrepreneurial spirit and with passion. We currently have a diverse global team of 1000 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

About the role

Vestiaire Collective is looking for a Helpdesk Associate, Operations and this is a full-time role based out of our Hong Kong Office reporting to the Team Lead.

What you'll do

• Take part in work rotation across operation teams for training in first-line work knowledge and process
• Maintain and build work process maps, propose process improvement if necessary
• Contribute timely and accurate responses to address queries from internal and external stakeholders
• Enable successful execution in various projects including UAT, global calibration projects, and process improvement initiatives
• Facilitate smooth process flow in day-to-day operation
• Carry out any ad-hoc duties assigned

Who you are

• High school diploma or above, fresh graduates are welcome
• Self-motivated, proactive, collaborative
• Strong communication and organisation skills
• Fluent in English and Cantonese
• Skills and experience in data analysis is a plus!

What we offer

• A meaningful job with an impact on the way people consume fashion and promote sustainability
• The opportunity to do career defining work in a fast growing French-born scale up
• The possibility to work as part of a global diverse team with more than 50 nationalities
• 2 days to help Project - reinforcing your activist journey and volunteer for an association
• Significant investment in your learning and growth
• Competitive compensation and benefits package

Vestiaire Collective is an equal opportunities employer