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Assistant Store Manager - Pavilion Store

Tiffany & Co.
Kuala Lumpur, Malaysia
Closing date
19 Jan 2023

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Job Details

Achieve/Exceed Store Sales Plan
  • Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members
  • Monitor competitor activity and performance

Build Client Portfolio
  • Ensure growth of assigned team members' client portfolio
  • Coach and monitor team cultivation practices to achieve high client repeat rate
  • Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized Client Advisor outreach
  • Cultivate customers with personalized interactions.
  • Support events in partnership with PR.

Building a High Performing Team
  • Drive performance through effective communication at Client Advisor level to motivate and engage team
  • Understand team development plans and support accordingly
  • Address and action performance management issues of assigned team in timely manner through consistent feedback
  • Ensure coaching follow-up after training is completed
  • Partner the Store Manager/Director to maintain employee engagement through reinforcement, appreciation and employee recognition

Customer Satisfaction/In-Store Experience
  • Execute retail excellence standards
  • Ensure highest level of luxury in-store experience at all times
  • Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence
  • Share client feedback received on Voice of Customer (VOC) Survey to improve customer service
  • Embody and inspire the highest luxury standards in presentation and behavior
  • Manage customer issues/complaints.

Operational Excellence
  • Reinforce together with the Store Manager/Director on store operations, health and safety, maintenance and store environment in order to comply with all internal control procedures
  • Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director

  • Minimum of 8-10 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
  • Experience in sales generation and managing the achievement of sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor)
  • Preferred: Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work


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