Business Analyst - Retail Performance Management

Position Overview

The Retail Performance Management Business Analyst is responsible for analyzing boutique performance and provide recommended action plans based on the outputs. She/He also works collaboratively with the boutique management to improve business performance and with a finance team to prepare KPIs, competitor analysis, and presentations for the senior management team.

She/He is also responsible for internal retail store communications and providing support for store inquiries on various internal KPI systems.

Key Accountabilities

Sales KPI Analysis

• Create KPI and sales reporting. Analyze KPI and CRM data for market share insights, and identify challenges in sales activities and focus areas.
• Provide regular in-depth analysis of outliers (over and underperforming stores) and work with the Regional action plan to improve the performance
• Provide ad-hoc reporting for Senior Management

Internal Communication

• Publish weekly communication to stores
• Provide support in creating various documentation and presentations for the management team (English and Japanese)

Store Support

• Respond to store inquiries on KPI systems
• Provide support to the management team on ad-hoc requests

Required Qualifications/Primary Job Requirements

• 5+ year experience in the retail industry
• Well-versed in all Microsoft programs, including Excel, PowerPoint, and word. Specific responsibilities include Proficient in excel based systems and data manipulation. Experience with business intelligence tools.
• Solid numerical, analytical, and English presentation preparation experience
• Strong analytic and critical thinking skills, with a sense of detail. Employ analytical skills and use a data-driven approach to decision making
• Ability to solve problems alongside a strong personal drive
• Detail oriented with strong project management/organization skills (requires working on multiple projects simultaneously)
• Teamwork approach critical - the role requires an ability to build strong relationships with functional team partners
• Flexible/comfortable with ambiguity
• Ability to work under pressure
• Retail store experience is a plus

[Language]

• English Language level: Business level
• Japanese Language level: Fluent - Native Level (Equivalent to JLPT N1)
• Work permission in Japan required