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Operations Manager (m/f/d)

Employer
Zalando
Location
Cheltenham
Closing date
5 Dec 2022

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Function
Operations
Level
Manager

Job Details

THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do - do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR
  • For your friends and family, you are the first contact for technical problems.
  • You are familiar with XML and CSV
  • Ideally, you already gained experience in the IT industry or in support and service processes, but career changers are welcome, too.
  • You can quickly analyze and explain complicated issues
  • Flexible thinking is easy for you
  • Experience with the Salesforce Service Cloud ticket system or similar would be an advantage
  • Patience is one of your virtues
  • You love to discover new technologies and programs
  • You can express yourself well in written and spoken form
  • You are a team player, communicative, and have good empathy for the customer. An exchange with brands and partners as well as with channels and marketplaces is equally interesting for you.
  • There are no stupid questions for you because there is an answer for everything
  • You are fluent in German and English and you can communicate system-related and technically sophisticated analysis results in verbal or written form


YOUR RESPONSIBILITIES
  • You are the first point of contact for technical problems of customers or channels
  • After a short research, you can either solve the problem or pass it on to 2nd Level Support
  • You are responsible for customer communication. You accompany the customer until the problem is solved
  • You give the product management input for optimizations
  • You pay attention to monitoring and point out problems to customers or channels
  • You are the internal consultant and pay attention to a good knowledge transfer


WHAT YOU CAN EXPECT FROM US
  • You'll play a decisive role in shaping a agile, fast-growing, international company and be supported by an open-minded working environment
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You'll be given various learning and development opportunities to enhance your professional development
  • a true hybrid working model with flexibility to work remotely
  • 25 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
  • We are offering a cycle to work scheme, with an interest-free loan to buy a bicycle
  • Access to additional German or English classes to improve your language skills
  • A variety of health offers to support your well-being, as well as free beverages and fruits


INTERESTED?
We are looking forward to receiving your application!

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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