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Store Host - Montenapoleone Store

Milan, Italy
Closing date
2 Dec 2022

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Job Details


At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


In the role of Store Host, you will use your passion for service excellence and hospitality, to be the first point of contact and the ultimate brand ambassador to all store guests.

You will be a positive, self-motivated and a driven member of the team, who understands the importance of facilitating the Client journey successfully within the Store.

Working very closely with the Client Engagement Consultation, the management team, Client advisors and all other store functions, you will provide a seamless handover of appointment attending clients and walk-in prospects.

Your extensive knowledge, as well as your effective communication and presentation skills, will allow you to deliver store tours and give guidance to our Clients in a confident and articulate.


  • Welcoming all clients to the Store in line with the Burberry behaviours. Giving clear and accurate directions in order to ease the client shopping experience
  • Creating excitement for our clients about our store by delivering both planned and ad hoc store tours
  • Initial impressions and breaking the ice service pillars at the forefront of every interaction
  • Efficiently handing over the client and sharing information to the relevant Client Advisors
  • Connect daily with Client Engagement Consultant and store teams to ensure a personalised experience for all appointment attending guests
  • Elevate the in-store client experience by ensuring clients are offered refreshments, taxis and organising reservations for them where necessary
  • Strong geographical and business knowledge to recommend key luxury experiences.
  • Liaise effectively with all Store departments to ensure accurate product and service information is cascaded to our customers


  • Experience in Luxury Retail or Hospitality roles required
  • Excellent written and verbal English. Additional conversational language skills are advantageous
  • Proven ability to drive and maintain exceptional customer service standards
  • Strong presentation skills are vital to this position


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Italy || Not Applicable || Milan || RETAIL OFFLINE || MAINLINE || n/a ||


Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons of the trench coat, trademark check and Prorsum knight, ensure continued brand purity and relevance globally across genders and generations.

At Burberry, every individual, every team and every function, shares an incredible passion for the brand and is guided by a ‘brand-first’ mind-set. Decisions are evaluated through the lens of the long-term health and vitality of the Burberry brand.

Burberry believes that in order to be a great brand it must also be a great company. Inspired by three Core Values - Protect, Explore, Inspire - rooted in the brand’s heritage and continually informing its guiding principles, Burberry leverages its compassionate and creative thinking culture to continually innovate and drive the brand forward.


Find Us
Horseferry House
United Kingdom

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