Operations Coordinator D2C (m/f/d)

Berlin (DE)
29 Nov 2022
29 Dec 2022
Contract Type
Full Time


Aeyde is a Berlin-based footwear and accessories house founded in 2015. Our mission is to challenge preconceived notions of luxury and the fashion industry by focusing on transparent pricing, sustainable sourcing, slow consumption, and minimal design. We started as a digital-first, D2C brand and continue to apply this mindset today. As we strive to be at the forefront of fashion innovation we are looking for people that can help us shape the future. Working at Aeyde, you will become an integral part of an international fashion start-up with many opportunities for personal development and the chance to shape a fast-growing brand on an international level.



  • Respond to customer inquiries through several channels (Email and Telephone)

  • Delivering World Class, Luxury Customer Service to Aeyde clients

  • Taking ownership of each customer journey, resolving cases through accurate, appropriate and personalized solutions that enhance brand loyalty

  • Using your empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product related issues with specialist, after-sales knowledge

  • Streamlining and optimizing customer service & operations processes for D2C / Ecommerce

  • Providing in-depth customer service reporting from Gorgias

  • Providing information with regards to products and services and other related inquiries

  • Helping the supply chain management team to support them in their day-to-day and be flexible on taking on new challenges


  • 1+ years experience in an equivalent role in the area of Customer Service for Luxury fashion brands

  • Excellent communication skills in German and English (both verbal and written)

  • Excellent organization and project management skills

  • You have good conflict resolution skills and are able to exceed customer expectations

  • Exceptional telephone manner and a good listener

  • Ability to stay calm under pressure

  • Flexible and hands-on mentality, ability to multitask

  • Start-up mindset with a can-do attitude 


  • A modern office in the very heart of Berlin 
  • An international team of digital-, business- and fashion experts
  • Flexible working hours
  • Endless shoes-♥: personal voucher for you and your friends and further specials for employees
  • You will get +1 day holidays for each year that you stay with us
  • We support gym memberships and public transportation

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