E-commerce Coordinator

Main Responsibilities:

• Develop and execute the E-commerce commercial calendar for launches and promotions, including the newsletter calendar
• Based on commercial calendar, update the website, including homepages, landing pages, navigation menu, collection pages
• Systematically check throughout the entire funnel for bugs and issues might be generating bad customer experience
• Work with our tech partner to ensure site functionality and optimization
• Execute the catalogue upload and the setup of all products including descriptions and imagery,
• Liasing with tech and logistic teams both internal and external, ensure the online catalogue is live in line with the deliveries and the commercial calendar
• Support the coordination of photoshoots including sample delivery, photographers, studios etc..
• Manage customer service inquiries, returns, store requests
• Constantly monitor the industry best practices and trends in order to spot opportunities and make recommendations to enhance the website performances and to improve the customer experience

Required Skills and Experience:

• 3+ years of ecommerce experience preferably in the Luxury or Apparel industry
• Proficiency in Microsoft Excel and Microsoft Suite, Basic Photoshop
• Knowledge of Farfetch Platform Solution will be a plus
• Self-starter with entrepreneurial approach
• Strong interpersonal communication skills
• Detailed oriented and able to manage multiple tasks and projects simultaneously
• Goal oriented andable to prioritize in line with the channel needs