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Senior IT Manager - Enterprise Operations Systems

Tory Burch
Hong Kong, Hong Kong
Closing date
8 Dec 2022

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Senior Manager
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Job Details




The Senior IT Manager, Enterprise Operations Systems is responsible for the maintaining of the back end application environment and forms an integral part of the IT International management team. He/she - not limited to - supports the day-to-day back end Enterprise applications, proper execution of systems and continuous process improvement in region. He/she will be responsible for leading the new requirements implementations and or projects for Asia region. Management and development of local application staff ensuring quality and accurate delivery of services and processes. Collaborate with US application teams for design, implementation and support. Effective vendor management. The function reports directly to the VP IT International and indirectly responds to the Asia (customer) leadership team. The function is responsible for the support of the entire Enterprise Operations environment from an IT application and process perspective. The role locally supports (not limited to) the currently implemented and future to be systems in the APAC region

  • Finance - SAP S4
  • Supply Chain - SAP S4 with 3rd Party Logistics Process and Integrations
  • Sourcing - Centric system for Procurement, Quality and Compliance
  • HRM - Workday platform


FOCUS AREA #1 - Applications
  • Provides day-to-day support to the business teams regionally and globally.
  • Facilitates the effective and efficient improvement and implementation of local and HQ applications in support of the business.
  • Develops full implementation plan for above mentioned departments and projects inclusive of systems tasks as well as operational cutover and training plans.
  • Documents process, business requirements and participates in evaluation of functional and technical options.
  • Documents current state processes and business systems and compares to benchmarking data and/or best practices in order to identify performance gaps.
  • Develops full integration with HQ and or other environment.

FOCUS AREA #2 - Change Management
  • Facilitates the implementation of change within the organization both from a local and regional perspective, and ensures smooth adoption to new procedures, processes and applications on subjects.
  • Ensures clear understanding and adherence to new procedures and processes supporting the implemented change.
  • Develops and trains the stakeholders and the teams in the modified environments.

FOCUS AREA #3 - Business Relationships
  • Forms integral part of the IT & Business organization and facilitates implementations throughout region.
  • Builds and maintains relationships with external in region partners for the continued efficient running of the operations.
  • Performs weekly meetings with all key functions in region to discover, discuss, document and improve the current implemented solutions or proposes improvements to them.
  • Works extensively with the regional and global headquarters teams in understanding the application and infrastructure landscape in place as well as key stakeholders responsible for them. Engages proactively with them in bonding and understanding the total solution offering of the organization.
  • Works with in-country and regional external partners in provisioning support and improvement of it, through on time service delivery reviews and account management discussions.

FOCUS AREA #4 - Process
  • Facilitates the efficient and effective framework improvements with business partners and external partners including SLA review.
  • Documents process, business requirements and participates in evaluation of functional and technical options.
  • Documents current state processes and business systems and compares to benchmarking data and/or best practices in order to identify performance gaps.
  • Meets on a weekly timeframe with business key stakeholders reviewing state of affairs and improvements.

  • Majority of time spend in Asia, but willingness and ability to travel outside of region

  • Bachelor Degree/Master's Degree in Business or Technical Discipline or an equivalent combination of education, training, and experience.
  • 10+ years of experience with enterprise organization and systems.
  • Experience in Supply Chain business processes.
  • Finance experience & certifications required.
  • Preferably experience in the Fashion & Retail industry
  • Experience in managing multiple projects and support functions

  • Adaptable - Change before you have to
    • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it
    • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Tory
    • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes
    • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"
    • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff
    • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
  • FOR PEOPLE MANAGERS: Team Builder - It's all about "We"
    • Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
  • FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life
    • Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed

  • Willingness and ability to be "hands on"
  • Excellent interpersonal skills
  • Preferred - Lean / Six Sigma / Process Improvement experience
  • Strong sense of team
  • Very strong analytical approach to problem solving and solution development
  • Understanding and demonstrated proficiency of system's analysis tools and methodologies.
  • Languages skills Mandarin, Cantonese, English
  • Strong communication skills (verbal and written)

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .


Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its Chairman, CEO and Chief Creative Officer, Tory Burch. Launched in February 2004, the collection includes ready-to-wear, shoes, handbags, accessories, watches, home and beauty. There are more than 200 Tory Burch boutiques across North America, Europe, the Middle East, Latin America and Asia, and the brand is available at over 3,000 department and specialty stores worldwide and In 2015, the Company introduced Tory Sport, a performance activewear collection that celebrates the elegance of sport. Inspired by the grace and strength of athletes. Tory Sport balances high-tech fabrics with classic design.

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