Market GM, NorthPark and Downtown

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

Summary Statement: The VP General Manager is responsible for driving the sales and profitability of one of the top performing Neiman Marcus stores. They do this by effectively leading, managing, and driving towards the shared goal of all Associates: to maximize store profitability by providing an exceptional sales experience. This role is also responsible for clearly communicating and guiding the team to achieve corporate initiatives.

Responsibilities:

Business Ownership

• Oversees all Sales Experience initiatives for store (flagship, high sales volume, large team structure, and complex business needs)
• Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for the entire store
• Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)
• Manages Store Leadership team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence
• Determines strategic objectives for the store and sets priorities accordingly
• Continuously analyzes and develops understanding of internal and external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
• Plans and executes store budget and ensures guidelines are being followed to minimize operating expenses and maximize revenue
• Partners with Merchant and Planning Organization Leaders as well as Regional team to determine appropriate strategies and action plans for the store to yield positive results
• Facilitates cross-functional communication across store departments to optimize collaborative efforts
• Facilitates Store Leadership Team meetings by fostering a trusting and respectful environment for free and open participation, idea sharing, addressing concerns / challenges, setting goals, etc.

People

• Oversee Sales Experience Director GM, as applicable
• Owns overall people, product and placement, and sales promotion for entire store
• Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
• Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports
• Sets goals for team in alignment with department objectives and supports Associates in achieving them
• Develops, motivates, and trains the management team in all aspects of the store
• Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations
• Oversees overall scheduling expectations with sensitivity to promotional calendar and business needs

Customer Experience

• Champions NMG culture and values and leads by example in order to create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
• Partners with Store Leadership team and Regional team (e.g., Client Development) to fulfill store strategic efforts
• Provides guidance regarding the floor coverage to team based on experience and best practices
• Leads by example in building and maintaining positive and productive relationships with vendors, customers, merchants, etc.
• Builds a customer service-driven team, overseeing customer service efforts and escalations
• Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community
• Champions the store's new account and clientele acquisition programs and helps motivate the store team to meet these goals

Qualifications:

• 15+ years of relevant experience, luxury retail fashion experience required
• Prior retail senior management experience required
• Experience holding full profit and loss accountability preferred
• 4-year degree preferred
• Demonstrated change leadership within team and organization
• Proven track record achieving results across multiple businesses
• History of building, leading, motivating, and coaching teams to achieve objectives
• Advanced business acumen and analytical skills
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
• Excellent oral and written communication skills
• Strong attention to detail
• "Win together" mentality
• Advanced proficiency with MS Office Product Suite
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
• Travel may be required, up to 20%