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Retail Operations Manager, South Asia Pacific

Tiffany & Co.
Singapore, Singapore
Closing date
15 Dec 2022

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Full Time
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Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world's most recognisable luxury brands.

We have an opening for a Retail Operations Manager, South Asia Pacific. This role will report to Director, Retail Excellence and functionally to Global Retail Operations Director. In strong collaboration with regional teams, they will m onitor operational performance of all store operations inclusive of audit compliance, stock control, inventory flows and accuracy, team operational productivity, stock organization in order to deliver the unique Tiffany Client Experience. They will drive the culture of continuous improvement via assessment, action planning and follow up. They are a hands on person, able to simplify processes, agile and problem solver, who has a deep knowledge of how to run store operation.

Key Accountabilities

Operational Excellence
  • Drive optimal operations inclusive of scheduling, in store product flow, organization of teams to deliver Unique Tiffany Client Experience
  • Identify the optimal product flow in the store (from BOH to FOH), including better organization for a seamless Client Experience
  • Insure the 100% adoption of mobile tools for the client facing operations
  • Identify efficient actions to minimize operating costs and operational risks
  • Partner with Retail Leaders and Store Managers on all Retail Operation activities and strategically enhance processes as opportunities are identified
  • Implement and maintain the new grooming guidelines
  • Ensure company directives and policies are followed
  • Implement, train, and monitor the use of all sales support systems such as cashiering systems, customer applications, inventory, services, E-commerce, performance analysis tools
  • Provide feedback on current tools, policies, and procedures
  • Drive market audit compliance with Audit teams

Inventory Management
  • Ensure accurate Physical inventory is carried out within all Stores including scheduling, vendor relations, JDE, training, participation
  • Review market's inventory management processes and ensure efficient processes are in place
  • Ensure store inventory accuracy and availability to optimize customer service
  • Monitor stock adjustments, open orders, watch orders, NOFF location, kickouts, borrowed merchandise, and similar market wide

Special Projects
  • Coordinate with Store Planning/Maintenance on new openings, renovations and minor workflow
  • Drive new tools implementation and coordinate store issues follow up with IT (lead new release)

  • 7+ years of retail and operations experience in luxury retail
  • BA or BS degree or greater
  • Problem solver
  • Able to rethink process and to simply
  • Agile and with an entrepreneurial spirit, finding new approaches and solutions to the challenges of this role.
  • Business acumen, numerical agility and forward-thinking
  • Fluent in English
  • Jewelry background would be a plus

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