Area Manager, Toronto, Ontario - SMCP

SMCP - Sandro, Maje, Claudie Pierlot

Area Manager

Market: Eastern Canada

  At SMCP, our ambition is to become the global leader in the accessible luxury space. Our four Brands spread Parisian chic around the worl d by offering unique products & premium experiences to our customers in 43 countries. Our dreams of dressing the men and women in Paris have now transcended into a global reality across five continents.  Here in North America, our "One Customer Journey" includes a robust store network of 168+ locations in addition to our digital platforms in the US and Canada.

SMCP has successfully developed a business model that blends elements of luxury and fast fashion based on the belief that Parisian elegance is only as desirable as it is sustainable and has therefore set ambitious sustainability objectives for 2030 to preserve our planet. 

Visit our Global Company website at https://www.smcp.com/en/ to learn more.

We are currently seeking a dynamic Multi unit Leader whose ambition is to build the year over year business and cultivate the local client base in order to take market share away from our competitors and to maximize our P+L in an entire geographic region. This position is responsible for defining in partnership with the Retail Director and Store Managers, action plans that ensure delivery of strong KPI's. Additionally, this Leader should also possess a successful track record in acquiring and developing talent. We expect each of our Field Leaders to create an environment where their teams look forward to coming to work and enjoy the relationships and trust they have developed with their colleagues. In order to be a successful leader at SMCP, you will need to be inspirational with a passion for bringing out the best in people.

Be Our Passionate Entrepreneur: Here's Where You Come In...

As an Area Manager, you will accomplish the mission above by developing a robust business strategy touching upon People, Product, and Planet utilizing a "people centric" approach and an "empathetic" leadership style for all of the stores in the region. It is critical that our Store Leaders approach the business like it's their own (entrepreneurial spirit), playing the role of head coach so that every team member believes in themselves and can achieve their full potential.

LEADERSHIP

• Drives and maximizes district sales performance to achieve overall sales budget objectives while ensuring operational integrity and profitability.
• Acts as brand ambassador and role model by presenting a professional image in appearance, words and action
• Maintains an active in-store coaching presence; 80% of workweek is spent in the field
• Increase store team's effectiveness by communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising results; developing incentives; developing a climate for information sharing; providing educational opportunities.
• Communicates regularly and effectively with the Regional Retail Director and General/Store Managers in a direct, open, transparent manner; communicates change effectively and builds commitment and overcomes resistance

STORE NETWORK PERFORMANCE

• Implements and improves key performance metrics (KPIs) for assigned stores including UPT, conversion, clientele sales and CRM; monitors results and works with Regional Retail Director and General / Store Managers to implement action plans to ensure the achievement of objectives
• Implements focus and push store action plans and works closely with General/Store Managers to achieve results
• Holds General / Store Managers accountable to Company standards of performance and behavior
• Conducts store visits on a regular and consistent basis and evaluates stores in the following key areas using the Company scorecard - management of team, KPIs, front and back of house standards, processes, staff proficiency
• Implements the Company's performance management processes including corrective action plans when necessary using the tools and resources provided
• Develops and maintains professional network and partnerships including department store partners; reports on communication with partners the Regional Retail Director on regular basis in order to maximize district, brand and group performance

CUSTOMER EXPERIENCE / RETAIL EXCELLENCE

• Ensures the delivery of exceptional customer service across all stores and team members
• Champions the SMCP School training curriculum and ensures that it is implemented; partners with training manager to perform needs assessment and ensure the implementation of tools and training animations in response

RETAIL TEAM RECRUITMENT & DEVELOPMENT

• Ensures appropriate staffing levels within district in line with FTE budget; accountable for recruitment and retention of General/Store Managers and staff
• Fosters professional industry network and maintains current knowledge of the best talent in the market; builds a strong talent bench to quickly fill open positions
• Develops a high performance field management team with an entrepreneurial focus by driving store manager accountability; regularly and consistently recognizes strong performers
• Provides regular, consistent and effective coaching and mentoring to direct reports
• Maintains individual development plans in partnership with human resources for store teams
• Develops succession plans across regions and at all levels; champions the Group mobility policy

OPERATIONAL EXCELLENCE

• Monitors MDC and partners with Regional Retail Director to develop action plans to maximize profit while mitigating losses
• Ensures compliance with Company policy and procedure
• Responsible for FTE budgets, payroll guidelines, shrink reduction and loss prevention training and compliance
• Manages stock levels and assortment by store location and volume through reports and proper communication to merchandising team
• Reinforces operational training and standards related to scheduling, overtime, time and attendance issues to ensure adequate staffing

CORE VALUES FIT

• Act as an entrepreneur - support our brand's ambition and fully commit to our achievement as if it were your own company.
• Display passion - Be our Brand Ambassador and share a desire to make our brands grow.
• Nurture creative thinking and innovation - Bring new ideas to be one step ahead.
• Think elegance as an attitude - Show respect and be "classy" with others.
• Develop a global mindset - Consider cultural and geographic diversity as opportunities to be a pioneer.

KEY INGREDIENTS - THE SUCCESSFUL STORE MANAGER CANDIDATE: 

• Bachelor's degree
• 3-4 years of leadership experience in retail multi-unit store management managing executive direct reports
• Proficiency in Microsoft Office suite
• Experience managing and training teams
• Possesses a talent network
• Foreign Languages, a plus
• Highly motivated, self-starting individual & strategic thinker
• Must be hands on and enjoy working in a highly creative and entrepreneurial environment
• Strong interpersonal and communications skills (verbal and written)
• Must be detail oriented, organized and flexible
• Must have strong multi-tasking skills and be able to work well under pressure
• Demonstrate strong project management, team leadership and the ability to deliver results
• Strong analytical skills
• Flexible and able to adapt to change within an evolving group

WHAT WE HAVE IN STORE FOR YOU:

• Competitive Base Pay + Monthly/Seasonal Bonus Structure
• Travel / Expense reimbursement
• Enhanced medical, dental, vision insurances
• Employee Assistance program
• Life Insurance
• Short and Long-term disability
• RRSP / DPSP Employee savings plan.
• Generous Paid Time Off including Sick, Vacation, Holidays, Personal days
• Wardrobe
• Generous Shopping Discount - 50% off Retail
• Personal Cell Phone contribution