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Showroom Host, UK & Ireland (Tommy Hilfiger/Calvin Klein)

London, United Kingdom
Closing date
8 Mar 2023

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Full Time
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Job Details

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.

Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognised for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.


The PVH Office & Facilities team is a diverse team, covering all aspects of Facilities Management for our London campus within White City, London. The overall purpose of the Office and Facilities team is to provide a safe, inclusive, inspiring and productive environment for all including our Associates, internal global visitors and our customers.

The Showroom Host is the main point of contact for our Wholesale customers, both in and out of selling seasons and ensuring we are always ready to welcome our guests in a highly engaging manner in our inspirational showrooms. The role will report directly into the Office & Facilities Manager and work closely with the full Office & Facilities team and Wholesale team.

This is a full time role, working on site fully, Monday-Friday.

We currently have our offices in Brompton Road and Regent Street. However from the first half of 2023, we'll be moving to our brand new offices in White City.

Responsibilities include:
  • Leads the front of house for our UK showrooms for our PVH brands within the UK
  • Warmly welcome all Wholesale customers, being their key onsite contact
  • Chaperone customers throughout the showrooms and in-between their appointments ensuring excellent customer service always
  • Be the go to on-site contact between our Wholesale Customers and the Wholesale team - ensuring a smooth in person transition
  • Escalate any customer issues to the correct party, in a timely and proactive manner whilst maintaining constant levels of customer experience
  • Be an onsite ambassador for our brands, understanding our market position and our in season collections
  • Take the lead on building genuine and authentic relationships with customers by understanding their business and their needs, researching and understanding our different customers and the local Wholesale market
  • Lead coordination for all in selling season appointments, working through multiple diaries both internally and with our customers
  • Lead coordination of any Wholesale events both in and out of selling, finding and utilising success measures.
  • Support with events outside of Wholesale but based within the showrooms and wider campus facilities, including diary management, supporting the project and communication plan
  • Lead daily set up of the Wholesale showrooms, including high standards, working technology and preparation of customer catering
  • Ensure the front of house is always well presented and customer ready escalating to the Wholesale Visual Merchandising team where necessary
  • Work with IT to ensure the digital selling tools are always working and ready for use by the Wholesale selling team
  • Where required, support with wider Office & Facilities tasks and Wholesale activity
  • Create the experience process for Wholesale customers, ensuring the process is clear, simple but highly engaging
  • Lead the daily activities and tasks of the showroom assistants, including but not limited to setting daily priorities and training

About YOU
  • You'll have established experience in a front of house role, ensuring exceptional customer service constantly
  • You'll Stay Curious by understanding our brands, fashion and our customers
  • You'll constantly Take Ownership, ensuring our Wholesale showrooms are sales ready at all times
  • You'll be naturally engaging and build great relationships with our Wholesale team and Wholesale customers by Inspiring Trust
  • You'll know when to flex your style to suit different customers, Cultivating Belonging and making authentic connections
  • You'll be naturally organised, with experience scheduling multiple appointment and still able to Adapt Fast when required
  • You'll be exceptionally presented, always greeting, welcoming and chaperoning our customers with professionalism


At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.


About PVH Corp.
PVH is one of the most admired fashion and lifestyle companies in the world.

We power brands that drive fashion forward – for good.

Our brand portfolio includes the iconic CALVIN KLEIN and TOMMY HILFIGER brands.  We market a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. That’s the Power of PVH.



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