Wholesale Assistant

Established in 2018, NAMES is a pioneering sales and brand development consultancy built for a new world. Driven by thoughtful product and positioned at the intersection where innovation meets culture, NAMES acts as connector and creative communicator for a growing portfolio of influential and sustainably-focused brands across a range of categories.

The successful candidate will join the NAMES team based in its East London headquarters.

Key duties

• Providing communication support with wholesale partners in a timely manner
• Delivering a high level of customer service through e-mail, phone and live-chat
• Assisting the sales team to input, amend and process sales orders on Salesforce
• Assisting with maintenance and updates of the Magento wholesale platform, including both front and back end (daily operations, order management, product uploads, web design, visual assets and more)
• Dealing with sample requests from wholesale partners for orders, e-commerce and general marketing content
• Research and monitor the market to discover new potential partners
• Building and maintaining the client network by engaging and fostering relationships
• Handle general requests from clients such as product information, brand images, products’ images and content, shipping documentations
• Assisting the sales team with more general administration tasks
• Sending official communications to clients regarding deliveries, out of stock products, new launches and general day to day information
• Monitor online stores to make sure our brands are well represented 
• Contribute ideas to enhance the NAMES website and wholesale platform to improve user experience
• Assisting with digital marketing, including newsletters and visual assets
• Store visits and brand trainings

Skills/Qualifications:

• Key interest in the luxury retail sector, digital marketing and business operations
• Computer literate with mac experience
• Previous experience in a sales or customer support role is a plus
• Proven ability to handle pressure, multi-task and prioritise work on a daily basis
• Strong communication skills, customer focus and adaptability to different personality types
• Strong organisational skills working both independently and as part of a team
• Proactive mindset and a creative thinker
• Strong analytical skills
• Salesforce/Magento experience and languages a plus

Benefits:

• Dynamic and ambitious environment with the scope to grow into more senior roles