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Retail Performance Manager | ANZ market

Tiffany & Co.
Sydney, Australia
Closing date
14 Jun 2023

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Full Time
About Tiffany

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world's most recognizable luxury brands with close to 300 stores worldwide.

About the role

As the Retail Performance Manager, you'll be working in strong collaboration with Market teams, in particular retail learning, retail operation and client development. You will drive across the market an impeccable execution of the unique Tiffany client experience via a 360 approach. You'll be responsible for 3 main pillars: Business intelligence, Drive Performance and Project management. Your responsibilities include but are not limited to:
  • Drive day to day business in the markets by leveraging retail performance tools
  • Leverage VOC verbatim and MS results to drive focused action plan by market
  • Work in partnership with finance and HR on FTE planning, productivity and optimization with the goal of delivering service excellence through an elevated client experience
  • Partner with learning and client development team, in order to improve strategic KPI
  • Ensure roll out of grooming standards across the network
  • Provide monthly reporting of both quantitative and qualitative performance highlighting key focus for the market
  • Provide business intelligence to market MD via trend analysis and competition benchmark
  • Leverage Data analysis to promote 360 action plans
  • Roll out in the region global retail/omni-initiatives with a transversal approach

The ideal candidate will have:
  • 8+ years of retail experience in luxury retail
  • BA or BS Degree or degree or greater
  • Strong verbal and written communication skills
  • Demonstrated ability to collaborate productively and ability to lead and influence in a team environment
  • An entrepreneurial spirit, finding new approaches and solutions to the challenges of this role
  • Business acumen, numerical agility and forward-thinking
  • Fluent in English
  • Jewelry background would be a plus

Why Tiffany?
  • Generous salary & bonus, incentives employee discounts and milestone gifts
  • High performing, caring, fun and dynamic team
  • Culture focused on wellbeing, innovation and growth
  • Endless career opportunities with the largest luxury group - LVMH!
  • Never-ending training and individual up-skilling opportunities

This is just the beginning

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