Assistant, High Jewelry Business - Global Flagship, NYC

The Assistant, High Jewelry Business is responsible for assisting the Private Client Manager as well as overall business with the day-to-day job functions to successfully support all clients and sales. The Assistant must maintain the highest level of customer service in all communications in line with Tiffany & Co. expectations.

Tasks and Responsibilities

• Assist in all appointments and client communications
• Process transactions on behalf of the Private Client Manager
• Provide aftersales and special-order service to High Jewelry clients
• Partner with store network and operations team to acquire merchandise for High Jewelry appointments and transactions
• Manage all incoming requests to the Private Client Manager
• Prioritize / project manage deliveries and shipments for High Jewelry clients
• Ensure consistent and seamless client experience for all interactions across all channels
• Assist with client gifting and follow up for client events and activations
• Record client details and maintain client profiles within Salesforce
• Manage sales through WeChat, Instagram, and all other social platforms on behalf of Private Client Manager
• Strong client knowledge with a sense of urgency on client service and problem solving
• Execute miscellaneous housekeeping & administration tasks when needed

Skills and Competencies:

• Sense of urgency and strong communication skills
• Excellent attention to detail and ownership of client information
• Strong follow up and follow through skills
• Agile and adaptable
• Excellent Organizational Skills
• Ability to learn quickly when facing new problems
• Ability to think outside the box when solving client problems
• Ability to multitask and work efficiently
• Ability to work independently in prioritizing client requests

Requirements:

• 2-3 years of retail experience preferably in Watches & Fine Jewelry
• Experience with Salesforce strongly preferred
• Flexible schedule with overtime as needed to accomplish immediate tasks
• Strong brand and product knowledge
• Strong interpersonal and relationship building
• Strong written and verbal communication skills
• Ability to speak and understand English
• Bi-lingual/Multi-lingual candidates strongly preferred

The hiring range for this position ranges from $24.48 - $33.12 per hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

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