Senior Manager, Consumer APP, TPG,  PVH China

POSITION SUMMARY:

As a Senior Manager, Consumer APP, you will be responsible for building, developing and managing the PVH China in-store technology and digital technology. The candidate will be required to lead complex initiatives/projects in collaboration with various internal stakeholders & vendors; ensuring successful implementation through solid management of the SDLC; following PVH TPG internal project management practices. The ability to understand the retail and ECOM business operational requirements, and proposing a suitable technical solution is important. Also, ensuring that the solution is consistent with PVH internal audit and compliance guidelines.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

• Requirements & Product Roadmaps
  • Provide functional and technical recommendations to address business requirements including configuration
  • Translate business needs and functional requirements into technical specifications
  • Create technical system/integration diagrams
  • Partner with product managers on product roadmaps and backlogs
  • Review and provide feedback to test lead on test scripts/scenarios
  • Actively collaborate with teams to validate solution(s) throughout each sprint
  • Evaluate new IT developments and business requirements in order to recommend appropriate alternatives and/or enhancements to current processes or systems.

• Liaison for systems related issues, requests, etc.
  • Communicate and work with Retail, ECOM & Digital team and engineering on all issues and needs
  • Coordinate new capability and feature prioritization with business owners and product managers
  • Craft and deliver presentations on new capabilities and enhancements to assigned platforms
  • Ensure systems architecture and integration maps are kept relevant and optimized
  • Design & engineer the application infrastructure to be reliable, efficient, and maintainable as aligned to PVH standards.
  • Define and measure key operational metrics including site performance, incidents, and recurring issues.
  • Review system and technical design documents with solution architects.
  • Ensure functional and business requirements are met and perform cross-functional inspection for processes and systems incompatibility.
  • Collaborate and participate in discussions with Infrastructure & Platform to ensure that the environment and application are operating in optimal fashion.

• Vendor engagement
  • Manage the efforts around security and audit compliance for the region
  • Partner with the Retail, ECOM & Digital teams, PVH IT and external partners on planned releases, operation, configuration, maintenance, and troubleshooting of the applications
  • Work with vendors on API specifications and involve in integration discussion and definition across different platforms
  • Ensure continuous improvement is embedded into daily operations and derive metrics to show case continuous improvement in process, configuration changes, deployments etc.
  • Partner with business and vendors to research and recommend innovative, and where possible automated approaches for system administration tasks.
  • Lead deployment plan reviews, engineering code reviews, application architecture reviews etc.
  • Support a dynamic, transformative technology landscape.

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INTERNAL & EXTERNAL CONTACTS:

Internal: Retail, ECOM & Digital teams, various technology and business process team in PVH TPG organization

External: Software product vendors, IT services and business consulting vendors

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SUPERVISORY RESPONSIBILITIES:

Direct: Contractors

Indirect: External APP Vendors

KEY COMPETENCIES:

DECISION MAKING:

• Work with business teams, TPG and vendors to reach agreement on technical solutions

RESOURCEFULNESS/CREATIVITY:

• Self-starter that can work independently and as part of a team
• Must be able to work in a fast paced environment and adapt to shifting priorities while meeting project deadlines
• Must possess an understanding of technological trends in the industry and uses this knowledge to bring forward creative solutions in support of business needs
• Continuously seeks opportunities to expand area of expertise

ENVIRONMENT:

• Dynamic business facing environment requiring you to interact with multiple senior level stakeholders

Functional Competencies:

• Strong analytical and problem solving skills
• Demonstrated ability to understand and discuss technical concepts to varied audiences
• Ability to articulate complex ideas, comprehends written and verbal communications, and possesses excellent presentation skills.
• Ability to deliver results working in a variety of project methodologies

QUALIFICATIONS & EXPERIENCE:

Experience:

• 10+ years of experience working in retail industry with a focus on technology
• Strong experience leading cross-functional teams to deliver store technology solutions including but not limited to POS, Omini-Channel, CRM.
• Strong experience working in cross-functional teams delivering digital technology solutions including but not limited to Middle Platform, OMS, ECOM Platforms.
• Experience writing detailed user stories, and creating and maintaining a product backlog

• Experience with high-volume, public facing, transactional web applications with high levels of availability with resilient application architecture, scalable infrastructure, technical operations automation, and 360 degrees of application performance monitoring.
• Proven experience in prioritizing, presenting and executing plans with inherent change management practices, while meeting deadlines and operating under tight time constraints with a local or international scope.
• Demonstrate a sense of urgency, thoroughness and quality towards assigned tasks/goals in a dynamic environment
• Demonstrated ability working with and integrating multiple internal and/or external teams including outside technology and consulting design/technology agencies across multiple countries.
• Uses innovative problem solving and critical thinking approaches to proactively solve a broad range of problems across technologies.
• Knowledge of global business applications and technical platforms supporting systems technology requirements while understanding regional impacts and implications.
• Experience working in matrixed teams responsible for influencing at all levels within the organization
• Excellent written and verbal communications skills, and presentation skills
• Proven ability to influence decision making at all levels within an organization
• Demonstrated ability to understand and discuss technical concepts to varied audiences
• Must be able to deal with a high degree of unknown and iteratively evolve solutions and platforms

Education: Bachelor's Degree in programming/systems or computer science, specialized training, or equivalent work experience required.

Skills:

• Communicates effectively and at the right level based on the audience
• Coordinates input and participation from diverse teams
• Goal oriented and self-motivated within a collaborative team environment

• Ability to interact effectively at all levels of the organization; Strong customer, quality, and results orientation.
• Proven team player with the ability to inspire, lead, train, motivate and collaborate with business and IT professionals throughout the Asia region
• Fluent in English and Chinese