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CTPAT Supervisor

Neiman Marcus
Pittston, Pennsylvania, United States
Closing date
2 Feb 2023

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Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Position Summary

Work within the Supply Chain training team that will be accountable for the training of Neiman Marcus distribution and fulfillment center associates. The position will support the Training Manager in the development and implementation of training strategies, plans and processes. The supervisor will be responsible for a team of coordinators and trainers to support the day to day new hire and flex training along with supporting the supply chain training transformation.

Key Areas of Responsibility:
  • Assist in the assessment of training programs in fulfillment and distribution centers
  • Identify future needs of training in Neiman Marcus facilities
  • Participate in the development of a consistent and comprehensive training program for new hire associates
  • Develop and implement new content for the ‘Train the Trainer' program
  • Work with human resources and Director of operations to identify training needs and develop new hire training schedules
  • Perform observations to ensure associates are following standard operating procedures
  • Monitor, evaluate and report on training program's effectiveness
  • Partner with leadership to assess trainer capabilities
  • Evaluate standard operating procedures (SOP's) and assist in developing plans to ensure consistency and accuracy
  • Conduct daily team meeting
  • Work with training manager to develop training tools and content that promote efficient and effective knowledge transfer from Trainers to Trainees
  • Cultivate strong partnerships with leaders in human resources, operations and other support functions
  • Teach, coach and provide actionable feedback to build skills and drive development of training coordinators and trainers
  • Facilitating classroom training for all warehouse functions.
  • Assisting and supporting manager and director on special projects or reports as needed.
  • Monitoring and analyzing turnover in warehouse departments; recommending training or processing improvements to enhance associate retention.


  • Bachelor's Degree preferred
  • Relative experience preferred
  • Strong verbal and written communication skills
  • Ability to speak in front of associate groups
  • Excellent problem solving and strong organizational skills
  • Ability to work independently and collaboratively
  • Must be customer focused and able to adapt to changing priorities on short notice
  • Must be proficient in MS Office
  • Ability to plan, multi-task and manage time effectively

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