The Retail Support Coordinator will be responsible for implementing the clienteling strategies and the CRM programs within the market.
They will partner with the market's Retail Director to create a high-performance clienteling culture, capabilities and programs to inspire our retail teams to proactively build strong relationships with their customers, aimed at increasing customer loyalty and life time value.
They will report directly to Retail Director and partner with cross-functional teams. As the custodian of the local customer data base, the individual will partner with retail teams on data capture and subsequent data management.
They will also support the Retail Director and the Store Managers by providing weekly & monthly retail-oriented dashboards to help them monitor their teams and targets.