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Senior Customer Support Advisor

Employer
Fred Perry
Location
London (Central), London (Greater) (GB)
Closing date
3 Feb 2023

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Function
Customer Service
Level
Manager
Contract Type
Contract
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Job Details

Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style – and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents

Senior Customer Support Advisor - Maternity Cover

PURPOSE:

You will be heavily focused on supporting our customer accounts. In addition to leading and training a team of advisors to lead the day-to-day operations. To be responsible for your designated market, acting as a direct point of escalation for our wholesale partners.
 

KEY RESPONSIBILITIES:

• Develop and maintain partner relationships in line with the BD Team.
• Identify and implement system and workflow improvements to enhance the team’s efficiency.
• Lead and support your team through systems training.
• Carry out annual appraisals and midyear check ins with your team.
• Hold weekly meetings and individual 1-1’s with your team.
• Clearly highlight each team member’s individual goals and keep track of their progress.
• Guide advisors with prioritising and organising their workload.
• Utilise data analysis to maximise shipments and effective use of stock.
• Closely collaborate and communicate with the Business development team.
• Establish strong relationships both internally and externally.
• To oversee successful processing from receipt of orders to delivery to end partner in line with the critical path.
• To motivate and develop a team, give clear direction and feedback to improve performance.
• Learn, and subsequently train the team, whilst maintaining the new operational ERP system.


THE PERSON:

• Excellent written and verbal communication skills
• Numerate with strong analytical and computer literacy skills
• Experience using stock systems and able to multi-task
• Advanced Excel knowledge is essential
• Leadership - able to guide and mentor a wider team.
• Organisational skills and strives for a high level of accuracy
• Excellent work ethic

HOURS:

We actively encourage our teams to have a good work/life balance and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am – 4.30pm and so employees can choose to start and finish early, or start and finish late. (i.e. work 8:00am-4:30pm, or 10:00am-6:30pm etc). We also have 30-minute early finish on Fridays.

As we continue to work in a more flexible way, the Head Office acts a brand hub, where we can all connect and collaborate with one another. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects.

BENEFITS:

We are proud to offer a wide range of benefits to all our staff, and continue to reassess what our community needs from us to thrive. We don’t want to be a good company to work for, we want to be a great one. Here are some things we currently offer:

  • Annual performance-related bonus
  • Competitive salary, reviewed every year
  • Generous staff discount and regular sample sales
  • Generous pension scheme with 8.5% company contribution
  • Option to buy an extra 5 days holiday annually
  • Enhanced maternity and paternity packages
  • Life insurance
  • Private healthcare
  • Cycle to work scheme
  • Early finish Fridays
  • Season ticket loan
  • 25 days annual leave plus Bank Holidays
  • Annual Birthday vouchers
  • Regular opportunities to attend gigs / events

We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.

Company

In 1952, Fred Perry founded his brand, designing his first pique tennis shirt the same year. That shirt would transcend sportswear to streetwear on the backs of generation after generation of British youth subcultures. The shirt is the start and end of everything we do, because it’s more than a shirt – it’s a rite of passage, it’s the uniform of the non-uniform. A true icon.

Fred Perry has never adjusted its course for anyone. Never tied itself to the latest subculture. This philosophy has led to long term collaborations with like-minded partners, from Comme des Garçons to Amy Winehouse and from Raf Simons to Charlie Casely-Hayford.

Our head office is in the heart of London. It’s where everything happens from Design, Product Development, Customer Service and Operations. We have over 200 shops around the world, from Glasgow to Brighton, Paris, New York, Shanghai and Tokyo to name a few. We are proud to have a community of customers from all over the world, adopting the Fred Perry Shirt in their own unique way.

Find Us
Telephone
07825 344700
Location
Fred Perry Ltd
37 Mount Pleasant
London
London
WC1X 0AA
United Kingdom
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