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Night Shift Trainer

Employer
Neiman Marcus
Location
Pittston, Pennsylvania, United States
Closing date
7 Mar 2023

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NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Job Summary :

The Trainer in partnership with the Department Supervisor will participate in the overall

administration and follow up of training within the fulfillment center

Essential Duties and Responsibilities:

  • Trainers will provide the following support for new hires within the facility:
    • On the job training: Trainers will spend two weeks with each new hire conducting on the-job training
    • Facility and department tour: Trainers will take all new hires on a tour of facility to point out key areas and then dept specific work areas
    • High level safety overview - Trainers will cover any dept specific safety policies and procedures
    • NMGPS training: Trainers will ensure that new hires have completed all required courses within the first 2 weeks
  • Trainers will provide all associates with updates on policies and procedures
  • Trainers will provide Training Supervisor with feedback on areas that need to be focused on in the new hire training classes to ensure we are providing new-hires the most relevant information possible
  • Trainers will complete weekly observations and other training documentation to the Supervisor that verify the status / completion of trainees
  • Trainers will complete formal observations with associates that have been identified due to quality or performance and provide their findings to area management
  • Trainers will conduct random knowledge checks in each department and track results.
  • Trainers must communicate with business units to create awareness of training opportunities.
  • Trainers must support supervisor, manager, and/or director on special projects or reports as needed.
  • Trainers must be able to adjust scheduled shift start / end times as needed to support training needs.
  • Trainers must be able to cross train and learn all departments


Key Performance Elements:

The Associate must demonstrate the willingness and ability to:
  • Provide training and constructive feedback effectively and professionally.
  • Accurately provide and follow directions, both written and verbal.
  • Remain professional, fair and consistent in interacting with the NM team.
  • Actively support team concepts and effectively communicate with team members at all levels.
  • Focus and remain on task in a fast-paced environment; multitask with ease.
  • Maintain high level of safety awareness and provide safety feedback.
  • Remain flexible to work overtime, as scheduled.
  • Meet NM physical requirements of standing, bending and lifting, etc.
  • Give attention to detail.


Requirements:

Knowledge/Skills/Abilities
  • Intermediate knowledge of Warehouse Management System and MS Office preferred.
  • Previous training or mentoring experience is a plus.
  • Ability to analyze data for trends and make recommendations for improvement.
  • Excellent, timely and professional interpersonal communication skill.
  • Ability to communicate clearly both written and verbal.


Essential Functions:

Essential Physical Requirements
  • Continuous/frequent walking or standing for long periods of time.
  • Continuous/frequent pushing or pulling heavy carts - up to 50lbs.
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