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Facilities & Preservation Manager, South Asia Pacific

Tiffany & Co.
Singapore, Singapore
Closing date
3 Mar 2023

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Full Time
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The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
  • Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
  • Are you passionate about Store Planning & Facilities?
  • Do you love making a difference and working in a high performing team?

The South Asia Pacific (SAP) Facilities & Preservation Manager is responsible for the overall retail stores and regional office facilities management in the SAP region. This role will manage a portfolio of retail locations, managing day-to-day maintenance and repairs orders. They will oversee the stores upkeep, equipment maintenance strategy and issue resolution for all SAP stores. This position also directs and manages the planning and execution of other capital facilities projects specific to punch list completion and warranty issues to ensure that they are completed as designed, within budget, on schedule and to Tiffany & Co.'s standards. The role will partner closely with the Store Planning Director, Market Leads and Store Managers. They will also be responsible for driving sustainability projects and monitor LEED certifications on our Capital Projects & global / LVMH initiatives.


Retail Facilities Management
  • Manage a portfolio of retail stores in 7 markets - Australia, New Zealand, Singapore, Malaysia, Thailand, Vietnam and Philippines. This will involve managing maintenance and repair work orders and identifying solutions to raised issues
  • Responsible for coordinating remedial work for store emergencies and ensuring the vendors have a solid plan of action when addressing issues and are following Tiffany & Co standards
  • Communicate to the stakeholders and provide updates as needed to ensure that the issues are corrected and work orders are closed in a timely manner
  • Visit all retail facilities as needed and partner with Retail Excellence Managers to complete quarterly site audits detailing store conditions along with supporting documentation and work orders
  • Review store conditions with Store Managers, Retail Excellence Managers and take corrective follow up measures. Provide updates and seek guidance/direction on technical issues with the Store Planning team
  • Provide feedback to the Store Planning & Store Design team on store finishes/materials and specifications performance in partnership
  • Provide Retail Excellence team with proactive facility-related safety and health services in relation to facilities maintenance. Routinely evaluate, recognize and respond to reported facility-related safety and health hazards and concerns. Comprehend and implement facility-related industry and Tiffany safety and health requirements to maintain a safe and healthy store environment for employees, clients and visitors
  • Work in conjunction with Global Procurement to develop, maintain and administrate facilities vendor contracts. Set up yearly / new store's contracts; including mechanical, fire, cleaning and general maintenance with cost efficiency and quality of service in mind
  • Manage minor store refresh and upgrade projects on time and on budget. Work with the Store Planning teams to develop projects scope and budget. Procure and coordinate any external resources required to assist in managing the projects to successful completion
  • Ensure all Maintenance, Mechanical, Electrical, Plumbing and Life Safety standards and codes are strictly adhered to. Manage, schedule and coordinate resources in response to internal user requests and projects. Implement scheduled maintenance on all critical/major equipment. (i.e., HVAC units, Life safety, fire protection equipment, etc.).
  • Manage facilities needs in partnership with Retail Excellence Managers for store reinstatements and coordinate with IT & Security, Global & Regional teams

Regional Facilities Management
  • Develop and execute a consistent and effective HVAC maintenance program for the stores and develop an HVAC project replacement schedule incorporating input from Global Procurement, HVAC vendors and experts and internal client(s) to ensure optimal project delivery
  • Identify scheduling variations and maintenance tasks during project development and institute solutions resulting in equal expenditure in PMs and repair and maintenance as well as decreasing emergency work orders year over year as related specifically to HVAC
  • Develop and maintain project budgets. Track estimates, budgets and current forecasts
  • Coordinate with the project team to ensure timely completion and coordination of construction document drawings that will be issued to approved construction managers/general contractors and vendors for pricing/bid
  • Develop and maintain MEP, Hardware, Lighting and other store equipment and fixture specifications within the Facilities Department, coordinate store equipment standard detail and specifications with Design, Construction, Security, Retail Teams and Store Operations as needed


  • Degree in Engineering, Construction, Facility Management and Building Technology or equivalent work experience.
  • >8 years of experience in facilities management preferably in corporate environment with emphasis on integrated real estate services.
  • Strong working knowledge of Service Channel FM Platform, building systems, HVAC, electrical, mechanical, life safety and structural engineering.
  • Strategic problem solver with service-orientated mindset, able to implement strategic vision and deliver real results.
  • Excellent communication, negotiation and analytical skills.
  • A collaborative player who is agile and able to partner across all departments.
  • Proficiency in Microsoft Project, Excel, Word and PowerPoint.
  • Ability to read construction documents.
  • Design and detail oriented. Client focused.
  • Luxury Retail Experience
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