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Supervisor of Selling Services, Camarillo

Employer
Lafayette 148
Location
Camarillo, CA
Closing date
9 Feb 2023

View more

Function
Retail
Level
Entry Level / Assistant
Contract Type
Permanent
Hours
Full Time
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Job Details

Job Summary:

The Supervisor of Selling Services represents the brand image and is responsible for being a product knowledge expert, providing outstanding customer service, building individual sales volume, establishing and maintaining customer relationships, working effectively with other team members while demonstrating consistent adherence to Company standards and procedures. In addition, handling opening/closing procedures and maintaining store security, visual, merchandising and housekeeping standards.
 

Responsibilities:

    Lead by example in creating a professional and customer centric selling environment by supporting the service and operational needs of the store
  • Maintain and build brand image by providing product knowledge and guidance on client development to Sales Associates
  • Actively seeks input from customers to measure satisfaction and ensure consistent adherence to service standards
  • Ensure merchandise is presented following corporate visual, marketing, and operational directives & standards
  • Identify and communicate customers’ requests and merchandise opportunities to the Store Manager.
  • Lead the set up and daily organization of new deliveries/stock room functionality
  • Create a safe and hazard free environment for sales team and clients
  • Establishment of systemic procedures for effective management of shop supplies
  • Fill in and support selling and servicing process as primary priority
  • Liaise with IT, Accounting, Warehouse/Distribution for all operational escalations
  • Manage in-stock availability for all ongoing replenish inventory
  • Skilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisition
  • Maintain security codes (access to secure information, alarm system, safe and administrative codes) within the store to ensure safety of customers, colleagues, and merchandise
  • Follow opening and closing store procedures (disarm or reset alarm system, ensure store is clean, presentable & organized, and cash drawer is counted)
  • Balance cash drawer and log any cash drops - report any discrepancies in cash or missing credit card receipts

Desired Background:

  • Bachelors’ Degree

Experience:

  • 3+ years’ experience of premium to luxury selling environment
  • Existing client base/ book preferred

Skills:
 

  • Ability to handle all service experiences in a positive and customer centric manner
  • Strong customer service and communication (verbal and writing) skills
  • Proficiency in utilizing available technology
  • Ability to work evenings, weekends and holiday schedules 

Company

Lafayette 148 New York is a global luxury fashion brand designed for today’s modern, sophisticated woman. Using the world’s most luxurious European fabrics and fine attention to detail, the Company produces timeless designs and modern styles renowned for their highest quality and exceptional fit. We strive to clothe and inspire women to look good, feel good and ultimately do good in the world.

 

Founded 21 years ago at 148 Lafayette Street in the heart of Soho led by Deirdre Quinn and her partners  Shun Yen and Ida Siu, the Company was a pioneer in the total vertical integration of design, production, sales and fulfillment. It has extended its footprint globally, established a significant online presence and opened retail stores in the United States and abroad. The Company owns its own factory in China and currently employs 1700 people around the world. In 2018, the Company will be moving its US headquarters to the growing tech and creative community in the Brooklyn Naval Yard. There we will bring all our employees together and provide an even more seamless, collaborative and interactive work environment.

Lafayette 148 New York’s collection can be found in 400+ wholesale and specialty stores throughout North America including Saks Fifth Avenue, Neiman Marcus, Nordstrom, Bloomingdale’s, Bergdorf Goodman and Holt Renfrew. In 2006, the Company introduced a direct to consumer business through lafayette148ny.com which is supplemented by our consumer catalog. In 2009, it launched its bricks & mortar retail strategy by opening its first stores in China. By the end of 2016, the Company had opened retail stores throughout China and 4 stores in the US with more planned in the coming years.

Find Us
Website
Telephone
6467087000
Location
141 Flushing Ave
Brooklyn, New York
Kings
11205
United States
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