Build relationships with customers and maximize sales opportunity, while maintaining store in terms of image, product and operations, and delivering the J.W. Anderson customer experience.
o Achieve individual objectives and contribute to the achievement of store objectives.
o Strive to always increase brand and product knowledge.
o Master selling skills to satisfy customer needs.
o Take action to maximize the sales opportunity on all categories.
o Provide outstanding one to one customer service to all clients
o Build and maintain loyal clients by being proactive in customer data collection & Management.
o Act as brand ambassador to build relationships with new customers and VIP clientele.
o Deliver the ultimate J.W. ANDERSON experience to increase customer loyalty.
o Solve customer complaints in a professional and positive manner, always offering follow up.
o Capture customer data all the time.
o Proactively take possible actions to maintain a long term relationship with customers.
o Participate in the organization of In-store & Promotional events
o Ensure the stock and the back of house are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).
o Remains in compliance with operational and company policies and procedures.
o Ensures store presentation and visual merchandising standards are maintained according to company directives