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Client Advisor

JW Anderson
London, United Kingdom
Closing date
12 Feb 2023
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Job Details

Job Purpose: 

Build relationships with customers and maximize sales opportunity, while maintaining store in terms of image, product and operations, and delivering the J.W. Anderson customer experience.  



o  Achieve individual objectives and contribute to the achievement of store objectives.

o  Strive to always increase brand and product knowledge.

o  Master selling skills to satisfy customer needs.

o  Take action to maximize the sales opportunity on all categories. 

Client Management:

o  Provide outstanding one to one customer service to all clients

o  Build and maintain loyal clients by being proactive in customer data collection & Management.

o  Act as brand ambassador to build relationships with new customers and VIP clientele.

o  Deliver the ultimate J.W. ANDERSON experience to increase customer loyalty.

o  Solve customer complaints in a professional and positive manner, always offering follow up.  


o  Capture customer data all the time.

o  Proactively take possible actions to maintain a long term relationship with customers.

o  Participate in the organization of In-store & Promotional events 


o  Ensure the stock and the back of house are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).

o  Remains in compliance with operational and company policies and procedures.

o  Ensures store presentation and visual merchandising standards are maintained according to company directives


Northern Irish designer Jonathan Anderson established JW Anderson in 2008.

At first an elaborate collection of accessories quickly attracted attention, enabling the fledgling label to show on-schedule during 2008’s London Fashion Week.

The success of this debut collection earned both critical acclaim and commercial success for Anderson, whose label is now regarded as one of London’s most innovative and forward thinking brands.

Its unique design aesthetic offers a modern interpretation of masculinity and femininity by creating thought-provoking silhouettes through a conscious cross-pollination between menswear and womenswear elements. This idiosyncratic perspective, which earned the label a cult following, prompted JW Anderson to present a women’s capsule collection in 2010.

A steady growth in demand gave occasion to JW Anderson first stand-alone on-schedule women’s show at London Fashion Week. International editors and buyers have also taken note, gaining the label a prominent reputation in the US, Europe and Asian markets.

JW Anderson has evolved into an internationally renowned and award-winning brand, with accolades including British Fashion Awards for ‘Emerging Talent, Ready-to-Wear’ (2012) and ‘The New Establishment Award’ (2013).

A recent investment by LVMH Moët Hennessy further cements JW Anderson‘s status as a rising, new-generation brand. Following the investment Jonathan Anderson was also appointed Creative Director of Loewe, and works on both brands in tandem. 

Find Us
020 3713 9884
21 Parr Street
N1 7GW
United Kingdom
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