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Store Manager, London Flagship

London (Central)
Favourable, commission-based bonus structure available for the right candidate
Closing date
10 Feb 2023

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Contract Type
Full Time

We are looking for an enthusiastic and results-oriented store manager, to run the team, operations and growth of the London Flagship store for luxury leather goods brand Métier. In a high-growth environment, this role offers a great opportunity to develop along with the company and play a key role in the brand's future success, driving the area of retail.

With retail being a key pillar in the brand’s strategy, this role works closely with the company’s most senior management team. A favourable, commission-based bonus structure will be available for the right candidate. Ability to work on a weekday schedule, with part-time team covering weekends.

Key Duties and Responsibilities

  • Responsible for development and continued success for the Flagship store and its team
  • Managing the sales floor, driving revenue and ensuring healthy profitability
  • Manage relationships with VIC clients and key company stakeholders
  • Deliver professional client appointments, in-store as well as virtually
  • Manage and oversee store operations, including but not limited to:
    • routine for opening and closing (following all safety procedures),
    • ensuring efficient functioning of the store
    • HR duties such as recruiting, training, scheduling and performance management
  • Setting sales forecasts and performance management targets for the team based on budgets
  • Participate in company-wide commercial strategy and rollout of special projects, such as the launch of limited-edition products
  • Participate in trunkshows and popup opportunities
  • Reporting of daily, weekly and monthly results
  • Performance-driving meetings with the CEO and rest of team on a regular basis
  • Ensure merchandising is in line with VM guidelines and the store meeting the high brand standards and commercial objectives at any time
  • Stock management, including receiving inventory on a weekly basis, performing inventory counts and stock rotation
  • Implementing strong till and financial management procedures to minimise stock/trading losses
  • Ensure exceptional customer service by setting and monitoring service delivery criteria for team
  • Oversee security, health & safety and store compliance
  • In-store data capture and CRM database update / management
  • Participate / host in-store events for clients, investors and other stakeholders
  • Offer product training to rest of team and wholesale / B2B partners  
  • Maintain a constant line of communication with CEO and rest of team

Skills and Experience

  • Ability to deliver a luxury service in a relaxed and comfortable manner
  • Experience in sales and store operations, from a similar role
  • Strong interpersonal skills with both customers and team
  • Passion for the product and brand DNA, with an understanding of craftmanship and ability to develop an in-depth knowledge of the product range
  • Creative and entrepreneurial mindset, with a wish to develop the store as well as the team and grow together with the company
  • Skills in converting and maintaining strong customer relationships, delivering a great level of service
  • A true omnichannel approach, working together with the online team on delivering the best customer experience
  • A driven and enthusiastic self-starter, with ability to plan ahead
  • A dynamic, versatile, and flexible individual who can be trusted to handle difficult situations
  • Exceptional attention to detail and highly organised
  • A team player with strong communication skills and a willingness to step in where help     is needed
  • Remains calm under pressure and focussed on the end goal

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