Store Manager, London Flagship

We are looking for an enthusiastic and results-oriented store manager, to run the team, operations and growth of the London Flagship store for luxury leather goods brand Métier. In a high-growth environment, this role offers a great opportunity to develop along with the company and play a key role in the brand's future success, driving the area of retail.

With retail being a key pillar in the brand’s strategy, this role works closely with the company’s most senior management team. A favourable, commission-based bonus structure will be available for the right candidate. Ability to work on a weekday schedule, with part-time team covering weekends.

Key Duties and Responsibilities

• Responsible for development and continued success for the Flagship store and its team
• Managing the sales floor, driving revenue and ensuring healthy profitability
• Manage relationships with VIC clients and key company stakeholders
• Deliver professional client appointments, in-store as well as virtually
• Manage and oversee store operations, including but not limited to:
  • routine for opening and closing (following all safety procedures),
  • ensuring efficient functioning of the store
  • HR duties such as recruiting, training, scheduling and performance management
• Setting sales forecasts and performance management targets for the team based on budgets
• Participate in company-wide commercial strategy and rollout of special projects, such as the launch of limited-edition products
• Participate in trunkshows and popup opportunities
• Reporting of daily, weekly and monthly results
• Performance-driving meetings with the CEO and rest of team on a regular basis
• Ensure merchandising is in line with VM guidelines and the store meeting the high brand standards and commercial objectives at any time
• Stock management, including receiving inventory on a weekly basis, performing inventory counts and stock rotation
• Implementing strong till and financial management procedures to minimise stock/trading losses
• Ensure exceptional customer service by setting and monitoring service delivery criteria for team
• Oversee security, health & safety and store compliance
• In-store data capture and CRM database update / management
• Participate / host in-store events for clients, investors and other stakeholders
• Offer product training to rest of team and wholesale / B2B partners  
• Maintain a constant line of communication with CEO and rest of team

Skills and Experience

• Ability to deliver a luxury service in a relaxed and comfortable manner
• Experience in sales and store operations, from a similar role
• Strong interpersonal skills with both customers and team
• Passion for the product and brand DNA, with an understanding of craftmanship and ability to develop an in-depth knowledge of the product range
• Creative and entrepreneurial mindset, with a wish to develop the store as well as the team and grow together with the company
• Skills in converting and maintaining strong customer relationships, delivering a great level of service
• A true omnichannel approach, working together with the online team on delivering the best customer experience
• A driven and enthusiastic self-starter, with ability to plan ahead
• A dynamic, versatile, and flexible individual who can be trusted to handle difficult situations
• Exceptional attention to detail and highly organised
• A team player with strong communication skills and a willingness to step in where help     is needed
• Remains calm under pressure and focussed on the end goal