Deputy Store Operations - Tommy Hilfiger Firenze

PVH has evolved from its 1881 roots to become a diversified global company with over $9 billion in revenues through a combination of strategic acquisitions and by successfully growing our brands globally across the Wholesale, Retail, E-commerce and Licensing channels.

PVH Corporation made several acquisitions over a decade that has redefined the identity, performance and long-term growth potential of the Company. Through these transformative acquisitions, we have secured our position as one of the largest branded lifestyle apparel companies in the world, with a diversified portfolio of iconic lifestyle apparel brands, led by Tommy Hilfiger and Calvin Klein. Together, these two brands represent over 75% of our worldwide business and are expected to continue to drive future revenue and profitability growth.

As a much larger organization, we continue to operate under our core business principles, which value leaders who hold the highest ethical standards, while also driving results across the business. At PVH, we take great pride in our passion, integrity, individuality, partnership and accountability, and we believe that these attributes will serve as key competitive advantages.

Our people are our greatest asset, we believe that investing in our talent will allow us to continue to grow our business.

MISSION

The Deputy Manager CX & Service ensures the store performance and optimal Organization through managing back office, Visual Merchandising, stock and Omni channel activities

KEY RESPONSIBILITIES

CUSTOMER EXPERIENCE

• Ensure visual criteria and verify guidelines execution in store. Ensure order and cleaning of windows and internal display
  
• Liaise with the In-Store Visual to plan display fittings; verify and report visual criteria effectiveness in terms of sales
  

PEOPLE

• Assure that any Team member has an in depth knowledge of the product and aware of the most relevant KPIs
  
• Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved
  
• Conduct regular 1to1 with the team he coordinates
  
• Ensure the appropriate onboarding of new hires
  
• Assure that any Team member has an in depth knowledge of the product and aware of the most relevant KPIs
  

OPERATION

• Coordinate Stock Assistants in order to guarantee stock provision and the proper mix
  
• Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom
  
• Guarantee end of season returns and product transfers
  
• Undertake regular stock checks as required and promptly transfers all information regarding stock to the team
  
• Promptly highlight to the Store Manager information and needs regarding all products of the department in order to prevent any problems
  
• Oversees all Backoffice's activities in partnership with the Store Manager
  
• Liaise with Store Manager/Director and others Team Managers, if any, in order to allocate duties and responsibilities to Stock Keepers and VM
  

SALES & KPI'S

• Maximise sales through analytical management of merchandise from stockroom to sales floor
  
• Utilise Company reports to analyze trends and provide the Sm recommendation for action
  
• Conduct productive daily meetings to ensure that goals are met
  

ABOUT YOU

• University Degree in Economics or related studies
  
• At least 5 years' experience in similar role within structured environment
  
• Experience with RFID systems
  
• Proficient use of Excell
  
• Good organization and collaboration skills and abilities
  
• Highly detail oriented and organized in work
  
• High level in local language and in oral as well as written English communication
  

WHAT YOU CAN EXPECT FROM US

• A company culture that fosters development, offering training and learning opportunities through our very own PVH University
  
• An international environment which respects diversity, equality, and individuality
  
• A super modern approach to Fashion, Omnichannel, we are pioneering the industry
  
• An hybrid-working program that empowers our associates to work from everywhere (where applicable)
  
• An yearly welfare program, iOS devices, superb Application to enhance collaboration
  
• A best in class People's Place inside the Milan Office
  
• A fantastic environment where you can fail fast and learn fast