Senior Operations Manager

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Summary Statement: The Senior Manager of Retail Performance and Store Operations is assigned to at least one store. This role is responsible for managing resources and upholding operational performance to effectively and efficiently support and maximize sales and profitability in their assigned stores. They are also responsible for enhancing the customer experience to improve sales performance and bottom-line profitability.

Responsibilities & Duties

• Leads execution of store Retail Performance and Store Operations strategy
• Oversees and is accountable for the daily execution of store operations:
• Inbound merchandise / supply receiving
• Outbound merchandise movement
• Supports online sales activity via accurate and timely order fulfillment
• Supports merchandise price changes
• Manages expenses to drive profitability for assigned stores
• Oversees execution of capital fund projects
• Manages payroll expenses
• Manages non-payroll expenses
• Oversees all labor, scheduling, and staffing of assigned stores
• Collaborates with cross-functional business partners to ensure all mechanical and technological functions are maintained properly for assigned stores
• Flexes resources, processes, and behaviors to maximize operational efficiency
• Prioritizes team workload and focus to achieve sales and profitability
• Responsible for carrying out the tasks of a Sales Support Manager in the absence of that role in an assigned store
• Directly manages performance of Sales Support Managers and Loss Prevention Leaders
• Responsible for store inventory accuracy and leads the physical inventory process for assigned stores

Qualifications

• 7+ years of experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Proven track record achieving business results
• History of leading, motivating, and coaching teams to achieve objectives
• Advanced business acumen and analytical skills
• Excellent oral and written communication skills
• Strong attention to detail
• "Win together" mentality
• In-depth knowledge of profit and loss management
• Advanced proficiency with MS Office Product Suite
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

Competencies
Passion for People

• Fosters an environment of cross-organizational collaboration, inclusiveness, information-sharing, and problem-solving
• Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
• Structures messages in a clear logical manner using the most appropriate communication medium
• Responsible for the performance and career development of direct reports
• Provides coaching and counseling to assist others in identifying training or experiences needed to grow professionally and advocates for team members' career progressions
• Identifies and develops key talents
• Assures that rewards are tied to objectives and requirements
• Promotes and encourages a positive environment of achievement, recognition, and celebration
• Serves as a role model by establishing and adhering to high ethical standards
• Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
• Speaks with truth and candor, modeling how to challenge the status quo appropriately
• Creates a safe and trusting work environment that encourages open, honest dialogue
• Demonstrates commitment to exceptional internal and external Customer Service through reinforcing communications and learning opportunities
• Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
• Creates a gracious and welcoming environment for internal and external customers as well as other partners

Passion for Business

• Fosters creative thinking and risk-taking amongst team, and sees to it that best ideas are shared and acted upon
• Demonstrates a history of effective decision-making and coaches others in making good decisions
• Defines clear priorities for direct reports and enables focus on most critical activities to improve performance
• Demonstrates flexibility and decisiveness in changing direction as the business environment dictates to achieve the strategic objectives
• Fosters consistent reflection on past performance and facilitates continuous improvement
• Promotes and encourages idea-sharing
• Acts as key change agent, demonstrates commitment to change and coaches direct reports on roles in change

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.