Training Content and Project Specialist

This is a 2-fold role for an agile position: on one side he/she reports to the Retail business and Training development Manager to help develop suitable trainings, communicate efficiently with Sales Professionals, organizing training events and seminars (80%), on the other side he/she will assist the Fine-watches Executive Management in the organization of meetings and travels (20%).

Key Accountabilities:

Creation, improvement and roll-out of Retail Trainings for watches

• Contribute to the implementation of the Strategic plan built to re-enchant the Tiffany Horlogerie Culture among the Retail teams
• Identify and monitor training needs in the organization
• Review and update existing training tools and ensure they are rolled-out to all the networks.
• Design and deploy effective training modules, contents and tools that are engaging and efficient aiming at reinforcing and developing the knowledge and skills for the Tiffany & Co. Fine-watches in relation with central and local needs and strategy
  • e-learning, webinars, classroom trainings
  • in-store app'
  • intranet
  • in-store toolkits and activities…
• Animate our Learning app for in-store sales teams
• Liaise with Training agencies and with the Global L&D team in NY,
• Ensure the follow up on the Training database, global and regional action plan

Training Events

• Organization of Train-the-trainer seminars
• Organization of Watch Ambassadors campus

Travel and Executive meetings organization

Required Qualifications:

• 3-to-5-year experience in experience in conception and deployment of training tools
• Higher Education
• Successful experience in blended learning and digital program development
• Good knowledge of LMS
• Watchmaking knowledge
• Excellent communication aptitude, proactive, open-minded
• Ability to analyze and react quickly, efficiently and in a flexible way
• Work in team with peers and other departments
• Mastery of written and spoken English, in addition to French
• Excellent knowledge of Pack Office & digital tools