Client Advisor - Prada Beverly Hills

JOB PURPOSE

To represent the Company towards customers. To achieve the quantitative and qualitative objectives for both the Department and the Store.

RESPONSIBILITIES

SALES

• Manage sales and optimize each step of the sales process.
• Understand the customer’s needs, both expressed and hidden.
• Present and value the product range.
• Boost cross-selling and additional sales.
• Accompany the customer to the cash counter, prepares the packaging and, if necessary, manages the payment.
• Deal with complaints, eventually with the manager’ support.

• Get deep knowledge of all the products in the assigned Product category.
• Ensure the correct management (cleaning, care, replacement) of the products in the department.
• Know available products in stock.

KNOWLEDGE AND SKILLS

Passion for human relations and sales

Problem solving, curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the managed product category

English is a must other languages are a plus