Team Lead, Manager Studio Operations

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose:

The Studio Operations Manager oversees workflows, data management and resource planning for all Jacksonville studio production. They are responsible for maximizing aspects of people, process, and performance to achieve service excellence and deliver against seasonal volume fluctuations and shifting deadlines.

An ability to work independently and maintain open and constant channels of communication with a diverse set of stakeholders is vital to the success of this role.

Please note this position is located in Jacksonville, Florida

The successful individual will leverage their proficiency in operations and production management to...

• Anticipate business needs and identify patterns to ensure production schedules and resource plans are scaled and/or allocated appropriately. Proactively identify production bottlenecks and recommend solutions.
• Track and analyze studio productivity, operational, and talent budgets. Ensure accountability to plan.
• Manage studio calendar and freelance bookings. Handle related vendor set-up, legal contracts, and invoice processing.
• Brief studio team on priorities and monitor progress against production milestones.
• Optimize studio set-up, workflows, and sample organization. Recommend solutions that meet the constraints of time, cost, and scope.
• Facilitate change management within the studio and ensure alignment with cross-functional partners. Lead the training and testing of new systems and processes as part of the implementation plan.
• Provide people management and support for direct and indirect reporting lines. Promote best practices and cultivate a studio culture engaged in broader creative and business objectives.
• Leverage database reporting and summary capabilities to analyze, audit and inform progress against developing shot or sample management requirements.

The accomplished individual will possess...

• Excellent strategic thinking and problem-solving abilities
• Nimbleness, with the innovation to apply process improvement

• Ability to multi-task under tight deadlines and respond effectively to shifting priorities
• Eagerness to fix problems and provide hands-on support where needed

An outstanding professional will have...

• 5 years' experience managing high-volume production operations
• Experience using advanced Excel functions and formulas (pivot tables, vlookup)
• Demonstrated ability to synthesize information, think critically, and communicate effectively
• Experience managing and motivating teams
• Quickbase, Airtable experience is a plus
• Experience implementing data-driven methodology to inform processes and quality-controls a plus

Additional Requirements

Physical: Ability to lift and carry up to twenty-five pounds.

Schedule: Ability to work a flexible schedule to meet the needs of the business. This position may require infrequent work select nights and weekends. Travel to New York 1 to 2 times per year.

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

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