Client Service Executive

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Are you passionate about retail and customer service?
• Do you love making a difference?

Responsibilities

Post Sales Service

• Attend to all Client service requests and needs
• Ensure that all repair and servicing orders are entered into proper records, monitored and completed timely and successfully meeting company's quality standards
• Liaise with Clients and work to solving servicing needs and issues
• Liaise with vendors on favorable rates and work quality
• Liaise with our other stores on servicing requests and status

Technical Service and Requirements

• Check and maintain records for required Diamonds & Statement Jewelry received from Replenishment and vendors, and jewelry returned from photo shoots and report any damages
• Maintain records and conduct required counts of COM merchandise
• Perform and co-ordinate polishing and minor repairs of store's merchandise ensuring merchandise is clean and bright at all times
• Order spare parts and maintain inventory for jewelry & watches
• Maintain Log for Stock and Employee repairs
• Assist management in the visual presentation of merchandise by scheduled cleaning and inspection of store inventory
• Report to NY QA on repeated quality issues

Client Communication and Development

• Ensure Client enquiries are being responded to in an appropriate and timely manner
• Apply consultative selling and product knowledge to all Client interactions to develop and build ongoing Client relationships and confidence
• Handle and reply to Client issues from General Feedback emails from NY.

Cross Functional Teaming

• Support management and stores in training employees on post sales service offerings and service timeframes
• Act as liaison between Clients and internal departments of the company

Qualifications

• Minimum 2 years retail or luxury retail experience or relevant Client related experience (i.e. hospitality, etc)
• Proven track record in achieving sales results.
• Willingness to work non-traditional business hours including weekends and holidays, included in roster planning
• Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while handling multiple tasks is required.
• Ability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work

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