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Store Manager

Employer
Tiffany & Co.
Location
Singapore, Singapore
Closing date
9 Mar 2023

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Function
Retail
Level
Manager
Hours
Full Time
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The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
  • Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
  • Are you passionate about retail and leading a team?
  • Do you love making a difference and working in a high performing team?


Responsibilities

Achieve/Exceed Store Sales Plan

· Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget

· Understand and analyses the business needs, productivity, KPIs and provide business insights

· Lead the execution of retail excellence standards

· Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization

· Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities.

Building a High-Performance Team

· Drive regular performance conversations at store and Client Advisor level to motivate and engage team

· Align resources to reflect the store needs traffic, client profile and product potential

· Managing staff costs and headcount within pre-approved budget

· Execute team training plan for store

· Address and action performance management issues in a timely manner through consistent feedback

· Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans

· Recruit and develop talent pipeline

· Maintain employee engagement through Tiffany value driven leadership and employee recognition.

· Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise

Build Client Portfolio

· Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC

· Build and develop best in class client centric teams

· Execute events in partnership with PR and gain business alignment with a commercial goal

· Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio

· Know and cultivate Top 10 Tiffany Registered (TR) customers in the store

· Ensure all Client Advisors achieve CD100 objectives

· Drive store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach.

Operational Excellence

· Manage efficient Back of House and ensure consistency with established operational procedures

· Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures

· Identify and execute efficiencies and best practices.

Customer Service/In-Store Experience

· Ensure highest levels of in-store luxury experience at all times

· Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence

· Embody and inspire the highest luxury standards in presentation and behavior of all the staff

· Share client feedback received on Voice of Customer Survey to improve customer service

· Manage customer issues and complaints.

Qualifications

· Minimum of 10 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).

· Excellent team management experience, building and growing high performing teams

· Proven track record in store operations with managing profitability and operations efficiencies.

· Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

· Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.

· Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.etc).

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