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Personal Shopping and Client Relations Manager (f/m/d)

Employer
Mytheresa
Location
Munich (Landkreis), Bayern (DE)
Closing date
22 Feb 2023

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Function
Retail
Level
Manager
Contract Type
Permanent
Hours
Full Time

Job Details

To support our Personal Shopping team we are searching for a Personal Shopping and Client Relations Manager (f/m/d) to be based in our Aschheim, London office. 
 

  WHAT YOU WILL DO

  • Act as the point of contact for Mytheresa’s top clients

  • Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base

  • Service new and existing clients – ideally providing a book with former clients

  • Create and implement new selling ideas to ensure sales targets are met

  • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences

  • Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com

  • Responsible for the Pre-Reservation four times a year

  • Responsible to update the preference sheet/ profile of the customers

  • Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces

  • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as design
     

  WHO YOU ARE

  • Several years of work experience, preferred in the field of luxury fashion, ideally in e-commerce

  • Love for fashion and technology

  • Be passionate about your customer – have a true service and roll-up-the sleeves mentality

  • Enthusiastic, innovative and creative

  • Sales-driven

  • Tech savvy

  • Fluent in written and spoken English and German, Greek, Swedish, Spanish or any other language


WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office / Mobile office abroad (job and position permitting)
  • Language & e-learning courses
  • Staff discount
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card & shuttle service
  • Individual support on mental health & well-being (e.g. compatibility work and family life)
     

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.


We are looking forward to your expressive application via our career site.

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