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Personal Shopping and Client Relations Manager (f/m/d)

Employer
Mytheresa
Location
Munich (Landkreis), Bayern (DE)
Closing date
22 Feb 2023

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Function
Retail
Level
Manager
Contract Type
Permanent
Hours
Full Time
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Job Details

To support our Personal Shopping team we are searching for a Personal Shopping and Client Relations Manager (f/m/d) to be based in our Aschheim, London office. 
 

  WHAT YOU WILL DO

  • Act as the point of contact for Mytheresa’s top clients

  • Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base

  • Service new and existing clients – ideally providing a book with former clients

  • Create and implement new selling ideas to ensure sales targets are met

  • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences

  • Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com

  • Responsible for the Pre-Reservation four times a year

  • Responsible to update the preference sheet/ profile of the customers

  • Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces

  • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as design
     

  WHO YOU ARE

  • Several years of work experience, preferred in the field of luxury fashion, ideally in e-commerce

  • Love for fashion and technology

  • Be passionate about your customer – have a true service and roll-up-the sleeves mentality

  • Enthusiastic, innovative and creative

  • Sales-driven

  • Tech savvy

  • Fluent in written and spoken English and German, Greek, Swedish, Spanish or any other language


WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office / Mobile office abroad (job and position permitting)
  • Language & e-learning courses
  • Staff discount
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card & shuttle service
  • Individual support on mental health & well-being (e.g. compatibility work and family life)
     

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.


We are looking forward to your expressive application via our career site.

Company

MYTHERESA IS ONE OF THE WORLD’S LEADING ONLINE STORES FOR LUXURY FASHION 
As a rapidly expanding company, we are always looking for new talent, eager to experience the exciting and challenging environment of e-commerce within the luxury sector and contribute to the mytheresa.com success story. 

WHO WE ARE 
Launched in 2006, mytheresa now has more than 400 talented and driven multicultural employees, with great variety of professional experience. All experts in their respective fields, they combine their entrepreneurial and individual spirit with excellent teamwork. We are dynamic and ambitious. Passionate about fashion and completely in tune with online trail, we all share the same goal: to offer our customers the best service they could have. 

WHAT WE OFFER 
A fun yet invigorating working environment to explore, experiment and excel. With just the right structure and leadership to work effectively and efficiently, while having the freedom to share and bring new concepts and ideas to life. 

WHAT WE’RE LOOKING FOR 
People with the true mytheresa.com spirit – motivated and driven, ambitious yet willing to support others. Most importantly, we want people who are passionate about what they do, whether it’s editorial, IT, logistics, finance, PR, marketing and so on. Help us to take mytheresa.com to new heights – and markets! 

HOW TO REACH US 
Visit us at https://careers.mytheresa.com/job-offers.html

Find Us
Telephone
089127695233
Location
Einsteinring 9
Munich
85609
Germany
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