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Customer Care & Fashion Advisor – French (f/m/d)

Employer
Mytheresa
Location
Barcelona (Provincia), Cataluña (ES)
Closing date
22 Feb 2023

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Function
Customer Service
Level
Manager

Job Details

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – French (f/m/d) to be based in one of our offices in Barcelona, Aschheim.
 

WHAT YOU WILL DO
 

  • Advisory and support services for our international premium clients concerning the order process
  • Answering customer requests (phone calls and e-mails)
  • Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
  • Continuous improvement of internal processes
  • Close cooperation with our Payment, Warehouse and Shipping departments


WHO YOU ARE

  • Native verbal and written knowledge of French and excellent verbal and written knowledge of English to support our customer, additional languages would be considered a plus
  • First experience in the customer care or any other service oriented industry
  • Working computer skills required (MS-Office)
  • Conscientiousness when dealing with customer-data
  • Flexibility and ability to work under pressure, capacity for teamwork
  • Proactive, good organizational skills and time management
     

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.


We are looking forward to your expressive application via our career site.

Company

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