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Operations Coordinator

London, United Kingdom
Closing date
8 Mar 2023

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Job Details


As part of the Global Retail Operations Team responsibilities would entail acting as a single point of contact for store support queries and tasks. The role will entail being responsible for the planning and execution of end-to-end cross-functional programmes which includes development and successful delivery of process improvement projects in line with the Retail Excellence Operations road map.

  • Act as a point of contact for Global Retail Stores through high quality support and advice including operational and/or process guidance, transactional tasks and activities and administrative assistance where required.
  • Support the retail network by absorbing store task and processes in order to drive in-store productivity.
  • Be a field expert in specific areas such as Stock In Transit, Operational KPI's within the Retail Store Support Team as and when required.
  • Responsible for supporting the Retail Store Support Team to document, refine and simplify key store policies, processes, systems and management controls to drive efficiency and consistency to global store operations.
  • Drive end to end development and landing of training platforms for stores.
  • Provide scheduled and ad-hoc performance reporting to retail store management and central functions.
  • Performing end to end testing of store systems to ensure the 'solutions' are fit for purpose.
  • Responsible for end to end project management including managing retail requirements, stakeholder management and training
  • Co-ordinate communications to the regions including setting up and recapping meetings
  • Liaise with cross-functional teams to ensure regional needs are fed back to the appropriate stakeholders and followed up effectively.
  • Influence relevant stakeholders around the business to make decisions that are deeply rooted in improving the Retail teams' and Clients' experience

  • Experience of SAP or retail systems preferred.
  • Strong time management skills and ability to handle and prioritise multiple requests.
  • Strong attention to detail and quality of execution.
  • Ability to manage projects and work under pressure
  • Strong communication and interpersonal skills, both written and verbal.
  • Ability to establish and maintain effective working relationships with internal and external stakeholders
  • Impeccable attention to detail in formatting of presentations, reporting, scheduling and follow up
  • Enjoys establishing and building effective working relationships with internal stakeholders, as well as external partners and vendors
  • Has the confidence, hunger and proactivity to lead pieces of work end-to-end
  • Sincerely passionate about building and adding value to a positive, people-focused, creative, dynamic team culture
  • Retail experience, preferably in a role which demonstrates operational support and problem-solving efficiency
  • Strong ability to gauge and balance requirements of senior stakeholders with the practical reality of a store environment
  • Strong command of Excel, SharePoint, PowerPoint and other MS tools
  • Excellent verbal and written communication skills to effectively interact and build a rapport with all people in the business.
  • Exceptional organisational and time management skills and ability to prioritise multiple projects when under pressure
  • Will enjoy working in a fast-paced environment.
  • This individual will be energetic, passionate and driven and will enjoy working with leading edge solutions and being at the forefront of technology and analysis solutions.
  • Being prepared to challenge current ways of working and looking for continual improvement
  • Flexible and capable of respond to the needs of the organisation
  • Solution-focused thinker with a commercial, people-oriented, and retail mindset


Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons of the trench coat, trademark check and Prorsum knight, ensure continued brand purity and relevance globally across genders and generations.

At Burberry, every individual, every team and every function, shares an incredible passion for the brand and is guided by a ‘brand-first’ mind-set. Decisions are evaluated through the lens of the long-term health and vitality of the Burberry brand.

Burberry believes that in order to be a great brand it must also be a great company. Inspired by three Core Values - Protect, Explore, Inspire - rooted in the brand’s heritage and continually informing its guiding principles, Burberry leverages its compassionate and creative thinking culture to continually innovate and drive the brand forward.


Find Us
Horseferry House
United Kingdom
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