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E-Commerce Customer Service and Operations Assistant (Amsterdam)

Employer
Sister Jane
Location
Amsterdam (Stad), Noord-Holland (NL)
Closing date
24 Feb 2023

View more

Function
Ecommerce
Level
Entry Level / Assistant
Contract Type
Permanent
Hours
Full Time
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Job Details

This is an extremely attractive role for a candidate with excellent organisation skills, who is passionate about delivering great customer service. A successful candidate will be joining a fast growing and international company in its office/warehouse in Amsterdam, the Netherlands. This role is available either full or part-time.


Responsibilities:

  • Provide outstanding assistance to customer enquiries to sisterjane.com and ghospell.com such as:
    • Advising customers on products and fit questions
    • General ordering enquiries
    • Delivery queries
    • Issue resolution
       
  • Offer general support to the E-commerce Team and the fulfilment activities in Amsterdam when required:
    • Provide assistance on online product merchandising
    • Provide support to other stock related administrative duties
    • Support preparation and shipment of wholesale orders
    • Act as main point of contact with couriers to resolve delivery issues

       

The ideal candidate:

  • Experience delivering first-class customer service but verbally and in writing
  • Excellent communication skills
  • Outstanding command of the English language, spoken and written
  • Very organised, passionate and driven to deliver outstanding results
  • Interest in e-commerce, wholesale and operations
  • Attention to detail
  • Self starter and capable of working independently
  • Have a positive can-do attitude, is flexible and keen to work with and contribute to a dynamic team where support is required
  • Experience using preferably Zendesk and Shopify
  • Excellent use of Microsoft Office Package

     

Company

Sister Jane is a London-based fashion brand, creating unique, vintage-inspired designs.

Never the quiet one, we combine whimsical eccentricity with a distinctive style signature. Pieces emphasise unique, unexpected details that are colourful, fresh, and trend-led, while carrying a retro nod. Instead of following the traditional fashion calendar, Sister Jane launches new capsule collections every 6 weeks, on a rolling basis, allowing the brand to offer a continuously refreshed range of new, up-to-date styles in stores. Sister Jane is available at over 200 retailers worldwide. Our Notting Hill studio is the creative hub where everything begins.

Discover more at sisterjane.com

Find Us
Telephone
02071480791
Location
36 Golborne Road
London
London
W10 5PR
United Kingdom
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