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Payment Analyst ( H/F/D)

Vestiaire Collective
Closing date
8 Mar 2023

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Job Details

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

About the role

Payment Analyst F/M/D

We are looking for a Payment Analyst as part of the finance team and reporting to the Head of Payments, you will manage and support the global accounting organisation at Vestiaire Collective.

This is a full-time, permanent role based out of our Paris office.

What you will be doing:

You will run daily Operations Activity:

Be the first point of contact regarding payment operation topics, following up on any payment issue via our ticketing tool, Zendesk.

You will also communicate with our payment partners and internal stakeholders.

You will process customer refunds

You will work closely with our product and tech teams- with processing of incidents

You will run weekly Manual Payout Reporting

You will act as a Bug reporter upon analyzing some trends in the ticketing and order validation systems

You will also handle ad-hoc tasks such as mass refunds, manual checks and other business based requirements.

Who you are
  • Ideally you have a relevant experience in the field of payment
  • You have advanced knowledge in Microsoft Excel.
  • You have experience in working in a dynamic and fast-paced environment
  • You are data driven, analytical, result-oriented and you focus on solutions rather than problems and troubleshooting skills
  • A team player, you display integrity, humility and responsibility, with excellent interpersonal skills
  • Ability to empathize and collaborate with stakeholders across functions and at all levels of experience
  • You speak and write fluently in English, French would be a plus.

What we offer
  • A meaningful job with an impact on the way people consume fashion and promote sustainability
  • The possibility to work remotely some of your time
  • The opportunity to do career defining work in a fast growing French-born scale up
  • The possibility to work as part of a global diverse team with more than 50 nationalities
  • 2 days to help Project - reinforcing your activist journey and volunteer for an association
  • Significant investment in your learning and growth
  • Competitive compensation and benefits package
Vestiaire Collective is an equal opportunities employer


Vestiaire Collective is the leading global app for desirable pre-loved fashion. 

It is dedicated to transforming the fashion industry for a more sustainable future by promoting the circular fashion movement as an alternative to overconsumption and the wasteful practices of the fast fashion industry. It provides its fashion activist community with inspiration, tools and features to lead the change as they sell and buy unique pre-loved pieces from each other's wardrobes. The platform is unique thanks to its highly engaged activist community and its rare, desirable inventory of over 2 million items that includes 120,000 new listings every week. 

Launched in Paris in 2009, Vestiaire Collective has offices in Paris, New York and Hong Kong and a tech hub in Berlin. Find out more by downloading the app, visiting and following @vestiaireco on Instagram.

Find Us
255 boulevard Pereire
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