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Internship, Global Site Merchandising & Operations

Tiffany & Co.
New York, New York, United States
Closing date
8 Mar 2023

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Full Time
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Position Overview:

The Global Site Merchandising & Operations Intern will partner with the Manager to set the site merchandising strategy and deliver a best-in-class product discovery and experience across all Tiffany sites, aligned with company and digital KPIs. They will be responsible for compelling product discovery curation and content to inspire clients with more relevant product selections and drive desirability, as well as timely product launches on all sites and ongoing product data management.

Dates: This position will begin on June 5th and end on August 11th. Candidates should be available to work for the entire 10-week program.

Location: This position is based out of our New York City corporate office.

Salary: Compensation for this position is $25 per hour working a total of 40 hours per week.

Key Accountabilities:

Product Discovery and Optimization
  • Lead product strategy for eCommerce, including curating products on PLPs, selecting products for upcoming campaigns and product carousels throughout the site, and managing product/content linking strategy
  • Own site merchandising best practices globally and partner with regional eCommerce leads to implement across all sites.
  • Optimize browse grid performance through sequencing products, on-site search analysis and updates, and filter optimization
  • Review website navigation usage and recommend optimizations
  • Partner with regional eCommerce teams to optimize product recommendations and manage testing roadmap
  • Report on browse grid performance, PDP views, navigation usage, and ad-hoc as needed
  • Perform competitive research to enhance tools and tactics for product discovery
  • Lead project management on strategic digital initiatives across global and regional teams

Product Experience
  • Ensure products are represented in the most accurate and compelling manner, including enhancement of product visuals, descriptions and copy
  • Enhance functional confidence builder content on PDP to strengthen lower funnel performance (e.g. size guide)
  • Explore and conduct pilots on new formats to improve digital client experience of product (e.g. CG, AR)

Site Operations
  • Responsible for launching new products on all sites and for set up and ongoing maintenance of product data on eCommerce PIM
  • Perform QA checks on product details and imagery
  • Manage PDP copy translations
  • Manage Tiffany retail store information and hours of operation on and external search engines
  • Business owner of the eCommerce PIM tool and training of new employees and regional stakeholders, as needed

Required Qualifications:
  • 1-2 years of work experience in e-commerce and/or website merchandising
  • Strong leadership, interpersonal, partnership and influence management skills
  • Excellent judgement to drive business performance
  • Proficient in Excel ​ ​​​​​​
  • Detail-oriented, self-starter and agile
  • Collaborative team-player
  • Analytical and critical thinking combined with operational excellence
  • Excellent time-management and organization skills to manage multiple projects and tight timelines
  • Experience working in a fast-paced environment with constant changes
  • Infectious energy for building best in class, client centric e-commerce experiences

Preferred Qualifications:
  • Experience collaborating cross-functionally with global and regional teams, IT, marketing disciplines, and vendors/consultants
  • Experience with web management tools
  • Experience with web analytics tools, such as Content Square, Omniture & Google Analytics
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