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Assistant Manager - Saks

Employer
Ermenegildo Zegna Group
Location
New York, New York, United States
Closing date
18 Feb 2023

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Function
Retail
Level
Manager
Hours
Full Time

Job Details

Why Join Us
The Ermenegildo Zegna Group is one of Italy's most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we're as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY
As the Assistant Manager for Zegna SAKS, you will be the market expert and Brand Ambassador responsible for executing the business strategy, promoting our casual luxury brand, and achieving business objectives for your assigned location.

You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring a personalized service levels and building authentic and lasting relationships.

You will be a dynamic and inspiring leader/coach building and fostering an energized and customer-centric store environment.

HOW YOU WILL CONTRIBUTE

Business Development and Sales Management
  • Partner with Area Manager to identify opportunities and maximize the business potential for the shop; define action plans to ensure achievement of sales goals
  • Translate store KPI's into action plans for the team. Provide clear, challenging goals and hold the team accountable. Partner with sales associates to develop outreach strategies for existing and potential clients within their individual portfolios.
  • Be a Zegna brand and product expert. Promote the World of Zegna with all sales associates and personal shoppers. Schedule and organize regular training.
  • Standardize best practices for selling and customer service; hold the team accountable for consistent execution within the limits of the wholesale relationship.
  • Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
  • Drive MTM business by identifying opportunities through sales associates and personal shoppers; partner with MTM team to schedule seasonal trunk shows and provide support as needed.
  • Provide seasonal feedback and insight on missed opportunities, best sellers, sizing, etc.
  • Provide input for budgeting of annual sales targets.
  • Monitor competitors' marketing and commercial activities in your market
  • Propose new ideas for business development, i.e., incentives, competitive best practices, personal shopper engagement.
  • Stay apprised of Nordstrom programs/activities in your store and align as appropriate (i.e. VIE clients, wedding registry, loyalty programs, etc).

Champion, deliver and monitor a customer centric culture
  • Develop a deep personal connection with the store's top clients; develop customized strategies for growing the top spending customer segment (>$50K per year)
  • Partner with sales associates to leverage client insights to delight them and foster brand loyalty.
  • Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Act as chief energy officer for the Nordstrom team to insure that Zegna is top of mind. Instill passion for the brand.
  • Partner with local Merchandising team providing effective feedback on products and collections.
  • Monitor new product receipts and transfers; ensure product reaches the selling floor on a timely basis.
  • Insure timely execution of product consolidations.
  • Provide context to weekly selling reports including performance vs. competitors.

WHO YOU ARE:
  • Is passionate and open-minded
  • Selling, Product Knowledge, Inventory Control & Loss Prevention, Employment Cycle, Policy and Compliance
  • Travel required
  • Generates customer delight
  • Proficient with digital technology
  • Familiar with Apple products is a plus
  • Excellent written and verbal communication skills
  • Salary: $70k-$80k (with bonus eligibility)

Company

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