Sales Support coordinator

We are looking for a fun and energetic Sales Support star for our Emerging Markets region. Scotch & Soda is divided in 7 territories: Netherlands, Belgium, Germany, France, Scandinavia, USA and Emerging Markets. Within Emerging Markets you will be part of a tight knit dynamic and international team with 5 colleagues, all with different backgrounds and areas of expertise. In this role you will work closely together with our sales and operations managers and you are the go-to person for all sales support related topics. This is a fulltime position, however, 4 days a week is also an option.

The Sales Support Coordinator is responsible for administrative processing of orders from order entry to invoicing, receipt, investigation and subsequent resolution of customer queries for the customer base in the Emerging Markets Regions (Australia, New Zealand, India, Japan, Thailand, Israel, Gulf Countries , and Africa)

What will you do?

• Pro-actively executing and answering all kinds of questions regarding orders, returns, product information, invoices and deliveries.
• Working with our seasonal content (imagery and copy) and providing all business partners with needed tools.
• Coordinating the provision of seasonal samples to our partners
• Offering support to the international sales team such as showroom preparations, buying tool preparations, cancellations, submitting (re)orders, after sales and in-season reporting
• Coordinate efficient support as the link between logistics, sales admin, credit & collections and the fulfillment team
• Order entry, Invoice processing , Delivery maintenance, and Reporting.
• The main goal of this role is to insure maximum efficiency in order processing, delivery execution, and payment fulfillment. It requires communication with multiple departments and international counterparts.

What is needed?

• Experienced in Excel, ERP-systems, Microsoft Dynamics AX, BI-tool Qlikview is a plus!
• Some experience in a similar role
• Enthusiastic, proactive is your middle name and you understand the importance of multi-tasking!
• Teamplayer by nature with excellent communication skills
• Problem solver with a service-oriented mindset and sparring partner for our customers
• You have a very structured and organized way of working and you know how to streamline our business
• Fluent in English, written and spoken

LOTS TO LOVE

Come work with us and enjoy the following benefits:

• A highly collective creative and welcoming environment, a diverse and inclusive culture, and an atmosphere for professional development
• To work in our beautiful office in Hoofddorp
• A 39 hour working week, Fridays end at 4PM
• All Apple equipment
• 28 holiday days per year
• Onefit subscription for EUR29 a month (instead of EUR65)
• Amazing company drinks, events and parties
• Employee discounts. 28% online and in store and access to our Friends&Family sale
• Access to great company benefits around parenthood and wellbeing
• Full coverage of public transportation if you live outside Hoofddorp
• A competitive salary and an annual 8% holiday pay
• A pension scheme which is 2/3 funded by Scotch & Soda

Application process

Phone call with the recruiter

One of our recruiters will review your application and get in contact with you if there's a match

First interview



Upon a successful phone screening, we will invite you for an interview

Short assignment or second interview

Depending on the role, we will ask you to complete a short assignment or invite you for the second interview.

Offer



You will receive an offer as soon as we make a selection - good luck!