HR Service Desk Advisor - Italian speaking

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

This is a key role within the Burberry HR Operations Team. As a HR Service Desk Advisor, you will be the first point of contact for employees and managers on all employment related matters, providing Burberry colleagues with consistent and timely resolution of their HR queries whilst demonstrating first class customer service.

This HR Service Desk Advisor will support our English & Italian speaking colleagues globally, and fluency in both of these languages is essential.

RESPONSIBILITIES

• Act as the first point of contact for all queries related to HR Operations
• Accurately triage HR requests received via the HR case management tool whilst seeking first time resolution where possible
• Utilise appropriate communication channels to support the business - this includes case management, email, MS Teams, Live Chat and phone calls
• Work with team members to identify opportunities to continuously improve our ways of working
• Complete routine HR administration tasks such as absence, leavers and holiday entitlement queries
• Support the business with the resolution of operational escalations, complaints, and service delivery issues
• Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience
• Maintain externally facing HR content, updating where necessary based on analysis of case management data
• Support ad-hoc projects and other duties where required

PERSONAL PROFILE

• Possesses a customer service mindset
• Fluency in Italian and English essential, other language skills desirable
• Proven organisational skills with ability to prioritise based on level of urgency and importance
• High levels of attention to detail
• Possesses strong verbal and written communication skills (email, phone and face to face)
• Proficient in use of standard MS Office software (Word, Excel, PowerPoint)
• Experience working in a HR role previously (preferred but not essential)
• Experience of working in a service delivery role (preferred but not essential)

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.