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Support Engineer

The Fold
London (Greater) (GB)
Closing date
7 Mar 2023

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Entry Level / Assistant
Contract Type
Full Time

Job Details

The Fold is a digital first business, with 95% of sales delivered online. Digital and e-commerce are a strategic priority for The Fold, which has ambitious plans for growth and for delivering an exceptional customer experience. The Support Engineer, Platforms & Integrations will work with the Senior Manager, Platforms & Integrations in the development and maintenance of our ecommerce website, its fulfillment and analytics integrations, and data-driven business intelligence operations at The Fold. They will be detail oriented, technically minded and interested to grow their knowledge and understanding of the methods and practices of a modern e-commerce business.


  • Work with the Senior Manager, Platforms & Integrations to deliver ecommerce development for our BigCommerce + Shogun ecommerce site (front-end) & fulfillment integrations (back-end).
  • Work with the Ecommerce Content and Marketing teams to provide website page and plugin customisations.
  • Respond to the ecommerce site and fulfillment support needs of wider teams in Content, Marketing, Merchandising and Customer Service.
  • Assist in the development and administration of custom API scripts for bulk data actions (Postman Runner, BigQuery, cURL).
  • Assist in the site speed optimisation and RUM / MUX testing (Pingdom & GTMetrix).
  • Assist in the troubleshooting of issues with the website hosting, plugins, fulfillment services, etc.
  • Test development deliverables on a wide variety of devices & communicate results to providers.
  • Support external development partner(s) where necessary.

Technical skills

  • 2+ years experience in some or all of - PHP, Python, Javascript, SQL / MySQL / PostgreSQL, HTML / CSS (practical & commercial experience a bonus).
  • Familiarity with HTTP / REST API authentication & callback methods.
  • Familiarity with Git version control & related devops methods.
  • Strong QA, debugging and troubleshooting skills.
  • Prior experience with Google Compute Cloud / Amazon Web Services, BigCommerce / Shogun CMS, shell scripting a plus.

​​​​​​​Personal specification

  • Good communicator.
  • Ability to work with non technical staff (members of the finance, marketing, e-commerce, merchandising, customer service teams).
  • Growth mindset.


Founded in 2012, The Fold is a brand devoted to working women – creating timeless pieces that offer impeccable finish, durability and unique contemporary design. 

Founded to empower women to realise their ambitions, The Fold is committed to creating truly unique, high-quality designs that are both flattering and functional. Our direct-to-consumer British brand has dressed some of the world’s most successful and stylish female leaders and innovators. We’re a dynamic, founder-led business with a commitment to encouraging diversity and equal opportunities for all. We strive to lead by example – never compromising on ethics or quality – and we’re on the road to becoming the go-to global brand for working women. Big things are coming, so why not join The Fold? 



Company info
+44 (0) 20 7336 7599
4th Floor, Black Arrow House,
2 Chandos Road
Greater London

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