E-Store Management Senior Specialist

JOB PURPOSE

The role is responsible for the continuous development of MiuMiu.com to bring the business performance at full potential.

The E-Store Management Senior Specialist plays an active role in the overall optimization of the website performance regarding E‐commerce platforms optimization and evolution, e‐merchandising and visual display improvement (in coordination with E‐merchandising and local teams), definition of business insights based on the analysis of main KPIs to increase sales and provide best‐in‐class customer experience on MiuMiu.com.

RESPONSIBILITIES

• Contribute to the design and implementation of technology enhancements and features evolutions of MiuMiu.com platform and its Digital Roadmap
• Manage the implementation of MiuMiu.com platform maintenance cycles, ensuring the effective implementation of fixes and evolutions to the platform to preserve customer experience, providing IT team with guidelines and priorities based on business impact
• Oversee product catalog management process in coordination with E‐Merchandising team in order to ensure the effective and timely launch of new products and special initiatives as well as the continuous update of product categorization and visual display
• Manage MiuMiu.com overall performance leveraging on dedicated analytics tools, providing business and operational insights to maximize revenues and optimize customer experience on the website
• Work cross functionally, communicate and manage processes across departments and business units

KNOWLEDGE AND SKILLS

Minimum 5 years of experience in the eCommerce space, ideally in the fashion industry

Use of analytics tools, such as Adobe Analytics or Google Analytics

Develop and knowledge of data visualization tools, such as Qlik or Tableau

Ticket management and collaboration tools, such as JIRA, Trello, Confluence or Teams

Ability to analyze and leverage business KPIs to steer the Miu Miu online experience evolution

Ability to drive the on-site execution of campaigns, product presentation and storytelling

User behavior tools, such as Content Square or Hotjar

Use of Microsoft Office suite

Experience with digital transformation and re-platform projects

Demonstrated ability to work effectively across multiple priorities

Strong organizational and interpersonal skills

Professional English and Italian proficiency