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Retail Trainer - Northern Hub

Hugo Boss
London, United Kingdom
Closing date
25 Apr 2023

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Job Details

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity - because only when we break new ground together can we create something unique. Become part of our team of more than 14.000 employees worldwide and shape your future at HUGO BOSS!

HUGO BOSS is a platform of two brands with two lifestyle stories, BOSS and HUGO.

BOSS: BOSS is for those who lead a self-determined life with style, passion, and purpose. The collections offer dynamic, modern designs to form a complete wardrobe for the inspirational BOSS of today.

HUGO: The HUGO collection is created for the rule-breakers who go their own way, offering denim to activewear with individuality and attitude.

HUGO is a broad range of commercial and contemporary pieces, reflecting the authentic and unconventional HUGO style. BOSS is quality casual, chic and restrained elegance paired with a pinch of luxury.

What you can expect:

  • Coordinate and conduct trainings of the HUGO BOSS University for all levels of staff such as onboarding, company profile, customer service & selling techniques, basic product, train-thetrainer and HR related topics
  • Identify training needs of the retail store teams, measure and evaluate training results as well as recommend changes to improve the training effectiveness
  • Review, adapt if necessary and prepare training materials in alignment with Global Training to meet local market needs
  • Work closely with the retail team to implement training plans and to reinforce customer excellence service experience and work in partnership with Global Training to implement training strategies of the HUGO BOSS University across your market
  • Provide timely support and coaching to sales staff at all levels
  • Monitor and follow-up on trainings to ensure employees are equipped with skills and knowledge to meet corporate standard and to ensure applied knowledge will put into practice (transfer of learning)
  • Maintain training system & records. Produce timely & accurate reports to keep track of the training effectiveness
  • Be a role model and provide necessary tools and techniques to facilitate effective learning

Your profile:

  • The ideal candidate is dynamic and has a demonstrated passion for helping others learn and grow. The candidate is a role model in customer service excellence, quality execution and respectful cooperation. They are flexible enough to work effectively in a team, with different personalities, as well as alone. They enjoy continuous learning & strives for personal growth.
  • Minimum 2 years' solid training and selling experience gained in retail (preferably luxury & lifestyle segment)
  • First-rate IT skills for MS office suite and willing to learn
  • Excellent presentation, communication and facilitation skills - ability to persuade
  • Self motivated, proactive and independent
  • Energetic, self-motivated and positive. Strong commitment to customer service.
  • Mature, organized and attentive to details.
  • Willing to spend at least 65% of time traveling, visiting stores and working on a flexible schedule
  • Fluent in English (written and spoken)

Essential Personal Attributes

  • Embody all the HUGO BOSS values
  • Self-motivating and constantly seeking solutions
  • Positive and energetic
  • Full UK driving license preferable

Your benefits:

  • Competitive salary and attractive benefits including annual bonus.
  • Clothing and discount allowance
  • Access to Health & Wellbeing Services (Headspace App and Retail Trust)
  • 25 days holiday per annum plus statutory bank and public holidays
  • A supported training programme in the role and development opportunities
  • Hybrid working

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.


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