Trainer, Global

JOB TITLE: Trainer, Global
DETAILS: Full Time
LOCATION: London
REPORTS TO: Global Head of Wholesale Spa

Dr. Barbara Sturm, one of the most sought-after aesthetic doctors in the world, drew on two decades of anti-inflammatory research and practice to create her high performance, ingredient science-focused skincare regimens. Her unique products have achieved cult status with skincare devotees worldwide, and her philosophy of healing the skin has challenged both aggressive approaches and the conventional wisdom. 

Dr. Sturm has built more than a brand—she has built a lifestyle based on bettering oneself through education and self-care, focusing on your own beliefs and ambition and taking every challenge as an opportunity. Our community and customers are at the core of everything we do and their voices, opinions, and ideas inform each decision we make. Join us and become part of #TeamSturm. 

WHAT YOU WILL DO
We are looking for a passionate, experienced product and spa trainer to offer expert training and field coaching to our business clients.  Operating across the UK and Europe within in five-star hotels and dynamic luxury department stores.  Currently servicing over 70 spa accounts, which is continually growing, this role will require regular travel.  Working as part of our Sales & Education team, you will report directly to the Global Head of Wholesale Spa. 

If you have a true love of luxury skincare and are looking for a progressive career within the beauty industry, then this could be the job for you!

A DAY IN THE LIFE OF A TRAINER 

• Deliver product and facial training to our retailers and wholesale spa clients
• Organize, lead, train beauty representative and facialists in products, services, and brand protocols
• Provide field presence to coach and motivate clients in-person and/or via digital
• Develop and monitor beauty advisors, in coordination with their management
• Effectively establish relationships and collaborate with Dr Barbara Sturm internal and external stakeholders and teams
• Able to recommend and sell all products and services with confidence; offers and operates products and services in accordance with brand protocol and strategies
• Proactively identify and feedback on ways to improve the Sturm global training offer
• Participate and help organize in-store events designed to promote the brand and maximize sales
• Provide daily/weekly reports as required, including analysis of account performance
• Keep up to date with industry changes and developments; review and monitor competitor activity providing analysis and reporting
• A brand ambassador, promoting and reflecting brand to retail and wholesale accounts and clients.
• Undertake administrative activities associated with the role.

YOUR AREAS OF KNOWLEDGE AND EXPERTISE 

• 3+ years’ experience as trainer and facialist; ideally within a spa environment
• Level 3 minimum: ITEC (Level 3 RQF) Diploma, VTCT Level 3 beauty therapy diploma or equivalent qualification
• Experience training services, sales techniques, products, storytelling. Body massage and micro needling training certificate would be a plus.
• Able to coach individuals and teams; you enjoy sharing knowledge and skills and developing a team
• Excellent communication listening and interpersonal skills
• Ability to work well in a fast-paced, team-oriented environment that requires a high degree of flexibility and multitasking with minimal supervision.
• Good organisational skills.
• Great presentation skills
• Attention to detail, takes initiative and is proactive
• Ability to work well with others, as well as independently
• Excellent customer and client relation
• Ability to use and learn online customer service tools and software.
• Ideally you will speak additional European language(s) e.g. French, German or Italian would be a plus
• Able to travel: this role will involve extensive travel in UK and Europe. Occasional travel may be required to other international destinations

Candidates invited to interview will need to demonstrate their right to work in the UK 

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Dr. Barbara Sturm is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.